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**Workforce Management Forecaster**
**Workforce Management Forecaster**
Job ID: R2101986
Location: Kenosha, Wisconsin
**Workforce Management Forecaster
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144**
Customer Service is the heartbeat of our company. We depend on our Call Center employees to serve our customers and fulfill our promise of reliability.
**Better together than apart.** This position is on-site, and we are looking for good people who share our passion.
**Position Responsibilities**
* Utilize correlation analysis to relate customer contact demand with order and sales figures to develop long-term forecasts.
* Develop and maintain forecasts for several contact types through use of weighted averages, indexing, seasonality and trend analysis.
* Measure forecast performance by creating and / or providing metrics and measurements that illustrate forecasting efficacy.
* Effectively communicate data trends and future outcomes to leadership, including senior management.
* Analyze and report on volume and staffing trends to provide overall coverage improvement recommendations to leadership.
**Minimum Requirements**
* Bachelors degree.
* 3 years customer service and / or data analytics experience.
* 2 years of WFM experience using WFM software. NICE WFM (IEX) scheduling system experience **preferred.**
* Ability to forecast for volumes and associated staffing requirements in a dynamic environment.
* 3 years of Excel experience with intermediate knowledge of formula definitions.
* Be an active participant in a "hands-on" work environment.
* Exhibit strong written / verbal communication and organizational skills.
**Benefits**
* Complete insurance coverage that includes medical, dental, vision and more.
* 401(k) with 5% employer match.
* Paid holidays and generous paid time off.
* Tuition Assistance Program that covers professional continuing education.
* Bonus programs that include annual performance, sales goals and profit sharing.
**Employee Perks**
* First-class fitness center.
* Beautifully maintained walking trails.
**About Uline**
Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,000 employees across 12 locations, it's time you joined Uline.
Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.
EEO/AA Employer/Vet/Disabled
#LI-JF1
#CORP
(#IN-PPCS)
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore to learn more!
Full Time
$74k-97k (estimate)
06/02/2024
06/15/2024
uline.com
ALLENTOWN, PA
3,000 - 7,500
1980
Private
GEORGE EVANEGO
$1B - $3B
Wholesale
Uline is a distributor of shipping boxes, poly bags and janitorial products for the food packaging and healthcare sectors.