Front Office/Back Office Medical Assistant - Bilingual preferred
Stockdale Clinics, LLC
$18.51 - $22.76 hourly
The Medical Assistant plays a crucial role in the efficient functioning of the outpatient office. The primary responsibilities include providing support to healthcare professionals, assisting with patient care, performing administrative tasks, and ensuring a smooth patient experience.
Responsibilities:

1. Patient Care:
• Greet and prepare patients for examination, ensuring their comfort and privacy.
• Obtain and record the patient's vital signs, medical history, and chief complaints.
• Assist healthcare professionals with procedures, examinations, and treatments.
• Prepare and administer medications as directed by healthcare providers.
• Perform basic laboratory tests, such as collecting specimens and conducting simple tests.
• Provide patient education on healthcare procedures, medications, and self-care instructions.
2. Administrative Duties:
• Schedule patient appointments, procedures, and referrals, optimizing provider availability and patient flow.
• Maintain electronic health records (EHR), accurately documenting patient information, treatments, and test results.
• Handle incoming and outgoing phone calls, addressing inquiries, and scheduling follow-up appointments.
• Coordinate referrals to specialists, ensuring necessary paperwork and medical records are completed and transmitted.
• Manage medical supply inventory, restock supplies, and ensure proper storage and organization.
• Maintain a clean and organized clinical environment, including examination rooms and equipment.
3. Communication and Collaboration:
• Communicate effectively with patients, healthcare professionals, and other staff members.
• Collaborate with the interdisciplinary team to coordinate patient care and facilitate efficient operations.
• Serve as a liaison between patients and healthcare providers, relaying messages and providing necessary follow-up.
4. Compliance and Safety:
• Adhere to infection control protocols, maintaining a clean and sterile environment.
• Ensure compliance with HIPAA regulations, protecting patient confidentiality.
• Stay updated on industry standards, regulations, and best practices in healthcare.

1. Cross-train as a medical receptionist: (Addl job description will be provided)
   
   • Greeting and Welcoming patients
   • Appointment scheduling
   • Patient registration
   • Check-In and Check-out
   • Answering Inquiries
   • Insurance Verification

Qualifications:

• High School Diploma, G.E.D., or equivalent.
• Completion of a Medical Assistant training program or relevant certification preferred.
• Prior experience working as a Medical Assistant in an outpatient office or similar healthcare setting is desirable.
• Proficiency in basic medical procedures, such as taking vital signs, collecting specimens, and administering medications.
• Familiarity with electronic health records (EHR) and medical billing systems.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
• Knowledge of medical terminology and basic medical coding is beneficial.

This medical assistant job description for an outpatient office provides an overview of the responsibilities and qualifications typically expected for this role. It serves as a foundation for assessing candidates' suitability and ensuring they can effectively contribute to the functioning of the outpatient office.
Additional Requirements:

1. Completion of an Accredited Medical Assistant Program: Applicants must provide a copy of their transcripts and/or a certificate verifying the completion of an accredited Medical Assistant program.
2. American Heart Association Healthcare Provider Basic Life Support (BLS) Card: Candidates must possess and maintain a current, clean, and clear BLS card. If not already possessing the card, they must successfully complete the appropriate training and qualify for the BLS card within sixty (60) days of appointment. Failure to do so may result in termination of employment.
3. Certification as a Certified Medical Assistant: Incumbents must obtain and maintain a clean and clear certification as a Certified Medical Assistant through one of the following organizations: the American Association of Medical Assistants, American Medical Technologists, or the California Certifying Board of Medical Assistants. This certification must be obtained within one (1) year of appointment. Failure to do so may result in termination of employment.
4. Additional Certification Requirements (if applicable): Some assignments may require Basic Dysrhythmia certification. Specific certifications may be necessary based on the nature of the job duties.

Knowledge and Abilities:
Knowledge: Applicants should possess knowledge of various techniques, methods, procedures, and equipment utilized in patient care. Familiarity with medical terminology and metric measurement is also expected.
Ability: Candidates should demonstrate the ability to utilize patient care techniques, methods, procedures, and equipment effectively. They should be able to maintain effective relationships with medical staff and the public, follow written and oral instructions, react competently in emergency situations, read and record medical terminology and metric measurements accurately, and maintain medical records.
*Background Check: A background check will be conducted for candidates applying for this classification. This is to ensure compliance with organizational policies and regulations.
These requirements outline the necessary qualifications, certifications, knowledge, and abilities expected from candidates applying for the (Front/Back Office) Medical Assistant position in an outpatient office. Adhering to these requirements ensures the competency and compliance of individuals in providing patient care and maintaining a safe and efficient healthcare environment.