Thalman Enterprises, Ltd. dba K. Charles & Co. is Hiring a Guest Services (Full Time) Near San Antonio, TX
Job Summary:
At K Charles & CO Salons and Salon Syzygy you are the first and last point of contact for every guest's visit. You are the "concierge" of K Charles & CO Salons and Salon Syzygy. You are to exceed each guest's expectations - their experience begins when they make that first phone call or walk in the door. Your ability to welcome with sincerity, to assure timely service, and provide personal attention to each guest's needs is critical.
A smile on your face and in your voice and eye-contact is a must!
You are responsible for efficiently selling products, hours, up selling service, and closing retail sales. You are the front line for generating lucrative gift certificate sales and accurately reserving dates and times for services. Your knowledge and ability to assist guests with appropriate information regarding Aveda products will support an overall positive guest experience.
Compensation:
Associate:
Hourly Pay: $12-$13
Annual Raises may be awarded based upon performance and company profitability.
Potential for retail sales bonus
Part Time (25-30 hours per week) and Full Time (37-40 hours per week) positions available. Overtime may be necessary, depending upon the needs of the company and/or to fill in for under-staffing.
Health Insurance, 401 K and other company benefits as outlined in benefits package.
Company-paid training which may require travel.
Expectations:
High School or equivalent education
Retail Sales / Service, Call Center, and/or Customer Service experience a plus
Excellent references and background check
Basic computer skills (will train on Millennium software) and phone skills
Knowledge of customer service etiquette (will train in Aveda protocols)
Work Mon- Sat, varied shifts.
Walk and/or stand most of the workday
Perform light cleaning duties such as dusting shelves and arranging product
Stock shelves as needed
Ability to lift/move 20 to 30 pounds of product
Ability to perform phone/computer tasks from seated position for most of an 8-hour day when assigned
Excellent customer service skills and friendly, personable nature
Consistent positive attitude toward guests, as well as team members
Willingness to accept constructive criticism and guidance as a gift
Dependability and reliability
Ability to multi-task and work well with minimum supervision
Maintain a patient, cheerful demeanor at all times
High energy motivated to provide quality service and promote product sales
Love of retail sales and desire to excel in this skill
Duties:
Greet guest, coordinate services and accept payment at completion