Description

Purpose: To give excellent, friendly, upbeat customer service while preparing and serving a wide variety of food products. To clean and organize the deli counter, prep, and complete shift duties.

DUTIES AND RESPONSIBILITIES

• Greet all customers, provide friendly and efficient service.
• Prepare and serve menu items according to portion guidelines.
• Develop a work pace sufficient to handle heavy rushes.
• Ensure that all products are in sellable condition and meets quality standards, making sure all unsellable items are disposed of.
• Ensure that deli cases are stocked and merchandised nicely.
• Fulfill all shift duties.
• Maintain deli and food storage areas in sanitary, orderly condition meeting Health Department standards.
• Comply with Health Department Regulations.
• Willingness to increase product knowledge over time.
• Perform any other duties as assigned by Management.

ESSENTIAL FUNCTIONS

• Customer Service
• Knows and adheres to The Turnip Truck's expectations for external and internal customer service as outlined in Employee Handbook.
• Offer product suggestions for purchase and preparation in a friendly, courteous manner.
• Knows and adheres to Quality Standards for customer service as outlined by Management.
• Knows and adheres to all departmental customer service standards and procedures outlined by supervisor.
• Adheres to all guidelines around product recommendation and information.
• Assists in any other departments as needed.

Communication

• Communicates openly and honestly with all others in the organization.
• Communicates respectfully at all times.
• Does not expose customers to internal disagreements.
• Resolves conflicts respectfully and in a timely manner, asks for assistance from appropriate supervisor as needed.
• Communicates needs promptly and efficiently.
• Participates actively in department team and all-staff meetings.
• Stays informed by reading all communications from the General Manager, managers, HR, and in department log books

Mission Integration

• Knows and promotes The Turnip Truck's principles.
• Understands the Turnip Truck's Mission and Values.
• Knows The Turnip Truck's history.
• Gains and shares natural foods knowledge, continually accesses new information.
• Communicates needs and problems promptly and efficiently.
• Operates with a sense of teamwork; incorporates into daily job.

Personal Effectiveness

• Availability meets the needs of the department for scheduling purposes.
• Reports for scheduled shifts, on-time and ready to work.
• Understands and adheres to organizational and department policy and procedures.
• Accepts and offers feedback and suggestions openly and respectfully.
• Accepts direction willingly and follows through with delegated tasks.
• Learns and adapts to new tasks or situations quickly and cooperatively.
• Maintains job-related confidentiality.
• Takes initiative to identify, report and resolve problems before they escalate.
• Operates with a sense of teamwork; incorporates into daily job.
• Provides a positive model for co-workers.
• Closing shifts will check out with M.O.D. prior to clocking out.

Performance Standards

• Understands technical requirements of job, applies technical knowledge consistently.
• Performs tasks accurately and efficiently, free from errors.
• Performs all tasks according to department procedure.

Quantity of Work:

• Performs tasks consistently at an acceptable rate as outlined by Deli Manager.
• Organizes tasks efficiently, maintains focus and stays productive.
• Achieves established goals and expected results for the department.

Safety:

• Maintains safe work environment according to all department procedures, federal and state regulations.
• Wears protective clothing as required for position.

PHYSICAL DEMANDS:

• Required frequently: standing, walking, kneeling, squatting, bending, reaching, lifting up to 50 lbs.

ESSENTIAL SKILLS AND EXPERIENCE:

• Ability to lift up to 50 lbs.
• Ability to read and interpret documents such as the employee handbook and recipes.
• Ability to communicate effectively with customers and co-workers.

DESIRED SKILLS AND EXPERIENCE:

• Previous food service experience.
• Experience or interest in natural food.

IMPORTANT DISCLAIMER NOTICE:
The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment change.

Qualifications