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WEG is Hiring a Service Engineer Near Minneapolis, MN
Minneapolis, MN
Position: Service Engineer
Department: Engineered Services Department
Primary Objective of Position :
Electric Machinery, WEG is looking for a Service Engineer to provide industry-leading service for large industrial motors and generators to our customers worldwide. In this role, you will be required to provide timely technical support of all EM products on installation, repair, rerate, modifications, refurbishment, parts, and training. The successful candidate will resolve service requests or complaints promptly and effectively, review warranty claims, and travel to customer sites to resolve issues needing in-person technical assistance. The position will require up to 50% travel, both domestic and international.
Responsibilities Include :
- The candidate will show a high level of enthusiasm and energy to resolve service requests effectively, and promote strong customer relationships.
- The candidate will oversee service projects, directing EM staff and serving as the customer point-of-contact.
- The candidate will analyze field data, recommend corrective action, and write and edit service reports on factory repairs and field service work.
- The candidate will organize and coordinate inspection, analysis, and disposition of returned equipment, parts, and material.
- The candidate will be a liaison between the sales force, customers, users, and factory, providing technical information and assistance to sales offices, customers, and users.
- The candidate will be required to use a variety of electrical test equipment, hand/power/ measuring tools, and will occasionally be required to lead, schedule and supervise a team of technicians.
- The candidate will deliver and explain quotes to the customer, ask for and close the sale.
- B.S. degree in Electrical, Industrial, or Mechanical Engineering.
- Knowledge of motors and generators, power generation systems, petro-chemical operations systems, paper, and other general industry systems.
- Working knowledge of electric motors, generators, and controls is preferred
- Demonstrated sense of urgency to affect timely response and resolution to customer requests.
- Demonstrated oral and written communication skills and proven ability to effectively deal with difficult customers.
- Demonstrated project management skills, including direction of technical and non-technical staff and customers.
- Demonstrated ability to keep multiple tasks and activities coordinated, prioritized, documented, and in motion or progress at one time.
- Demonstrated capability for social interface with internal and external customers as required, achieving customer satisfaction excellence.
- Computer literate with knowledge of current operating systems and software common to business applications including; SAP, MS Outlook, Word, Excel, PowerPoint, Project
- Physical ability to travel freely within manufacturing and office facilities.
- This requires climbing stairs and moving over, around, and about shop machinery and in-process apparatus in a safe manner.
- Physical ability to climb a ladder, use scaffolding or catwalks to service machinery.
- Ability and willingness to wear fall protection equipment.
- Physical ability to lift and carry 25 pounds.
- Physical ability to travel via public, commercial or personal transportation.
- Must possess an insurable driver's license.
- Must possess a valid Passport.
Job Summary
Full Time
$103k-124k (estimate)
06/10/2024
06/27/2024
weg.net
EL CAJON, CA
7,500 - 15,000
2017
WAYNE E GEORGE
$50M - $200M
Business Services
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About WEG
Founded in 1961, WEG is a global electric-electronic equipment company, operating mainly in the capital goods sector with solutions in electric machines, automation and paints for several sectors, including infrastructure, steel, pulp and paper, oil and gas, mining, among many others. WEG stands out in innovation by constantly developing solutions to meet the major trends in energy efficiency, renewable energy and electric mobility. With manufacturing units in 12 countries and present in more than 135 countries, the company has more than 31,000 employees worldwide. WEGs net revenue reached R$ ...
11.9 billion in 2018, 58% from outside Brazil. Our business areas are divided as follows. Industrial Electro-Electronic Equipment This area includes electric motors, drives and industrial automation equipment and services, and maintenance services. Electric motors and other related equipment find applications in practically all industrial segments, in equipment such as compressors, pumps and fans, for example. Energy Generation, Transmission and Distribution (GTD) Products and services included in this area are electric generators for hydraulic and thermal power plants (biomass), hydro turbines (small hydroelectric plants or PCH, and hydroelectric generators or CGH)), wind turbines, transformers, substations, control panels and system integration services. Motors for Domestic Use In this business area, our focus is the market of single phase motors for durable consumer goods, such as washing machines, air conditioners, water pumps, among others. Paints and Varnishes In this area, which includes liquid paints, powder paints, and electro-insulating varnishes, we have a very clear focus on industrial applications in Brazil and are expanding to Latin America and other regions.
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The following is the career advancement route for Service Engineer positions, which can be used as a reference in future career path planning. As a Service Engineer, it can be promoted into senior positions as a Business Application Delivery Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Engineer. You can explore the career advancement for a Service Engineer below and select your interested title to get hiring information.
