Supervises a team of associates responsible for selling and servicing Sentry products to meet growth, retention, profit and sales objectives within our Motorcycle and Non-Standard Auto business units. The Supervisors is responsible for new business and servicing and maintaining renewal business policies (including selling additional coverage to existing customers). Instruct, train, mentor and manage sales team and other inside sales resources in order to meet or exceed sales objectives. Assists in the development and implementation of appropriate sales training and coaching for the teams. Provides leadership and direction to assigned staff and performs personnel administration, including selection, training, performance management, salary administration, and associate development.
This position will be located in our El Paso, TX office.
The ideal Direct Sales Supervisor will have effective leadership skills and is able to provide direction and motivation to their staff to ensure Sentry continues to provide exceptional service on sales and service calls. This individual will lead our Dairyland insurance and Harley Davidson insurance direct sales team dedicated to Non-standard Auto and Motorcycle insurance sales. You will need availability Monday - Saturday between 7:00 am - 9:00 pm CST.
What You'll Do:

• Coach, counsel, and motivate your sales service team
• Develop and implement sales service standards, policies, and procedures
• Improve sales service quality results by performing audits and monitoring results to ensure and enhance adherence to service standards
• Provide expertise in handling sensitive/unusual sales and service issues
• Recommend necessary adjustments to workforce staffing based on needs of the business unit
• Other job-related functions as assigned

What it Takes:

• Associates Degree or equivalent work experience
• 2 years of related work experience
• Ability to pass/maintain Property and Casualty Agent Licensing
• Proven people skills with effective experience in training, managing, mentoring, and evaluating direct reports
• Ability to prioritize work and maintain appropriate service standards
• Ability to analyze data, identify trends, and communicate results
• Working knowledge of telecommunication systems and call center software
• Knowledge of insurance processes, procedures, and systems beneficial
• Ability to respond to sensitive inquiries or complaints from others

What You'll Receive:
At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you'll work in office.
• As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
• Meal Subsidy available for associates who report to an office.
• 401(K) plan with a dollar for dollar match on your first eight percent , plus immediate vesting to help strengthen your financial future.
• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
• Well-being and Employee Assistance programs
• Sentry Foundation gift matching program to encourage charitable giving.

About Sentry:
We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.
Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A by A.M. Best, the industry's leading rating authority.
Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.
Get ready to own your future at Sentry. Opportunities await!
Joe Larsen
Talent Acquisition Specialist
Joe.larsen@sentry.com
Equal Employment Opportunity
Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.