Education / Licensing Requirements:

• High school diploma or GED
• Certification/License as required by industry or company.

Experience Requirements:

• Minimum of 5 years successful work experience in service plumbing technician role.

Position Overview :

The primary function of this position is to ensure a high level of customer satisfaction by taking ownership and provides accurate and timely service, repair, and replacement of all types of Plumbing equipment in the commercial/industrial Plumbing market. May be required to be accessible at extended hours. Works under minimal supervision. Must be a role model for the companies MISSION, VISION, and CORE VALUES. This position reports to the Plumbing Manager.

Positions reporting to this position:

• Direct reports : None
• Indirect reports : None
• Contractors/Consultants : None

Essential Skills/Experience/Knowledge

Priority

Fluently speak, read, and write English.

1

Strong basic math skills.

1

Good teamwork skills.

1

Proven ability to prioritize and multi-task.

1

Proven manual dexterity.

1

Able to work well independently.

1

Intermediate word processing skills.

1

Strong customer service skills.

1

Intermediate spreadsheet skills.

1

Ability to direct and manage the work of others.

1

Good ability to catch personal errors and those of others.

1

Basic Tools Required

Multi meter

Basic hand tools

Digital scales

Torch set

Responsibilities (Essential job responsibilities are in italics):

• Reports for duty on time, ready to work, at assigned work location, on a daily basis.
• Accurately and timely responds to company processes for receiving and fulfilling service requests.
• Follows company process submitting reports and data for invoicing.
• Safely and effectively uses tools and equipment.
• Follows direction from management regarding repair of Plumbing equipment.
• Accurately diagnoses problems with Plumbing equipment and determines best repair, replacement strategy.
• Works effectively alone and with team to complete repairs timely and safely with no errors or defects.
• Communicates clearly with client and management re: equipment status and strategy for repair or requirement for replacement.
• Works safely and effectively with all equipment parts; requests assistance when needed for handling heavy equipment effectively and safely.
• Accurately and consistently checks work for errors and defects; accurately corrects errors and deficiencies.
• Assist licensed plumbing staff on jobs/projects.
• Performs other duties as assigned.

Key Characteristics of the Ideal Plumbing Service Technician

• Servant Leader – desires to serve and help others first through identifying and meeting the needs of colleagues, customers, and communities vs. meeting one’s own needs.
• Humility - having or showing a modest or low estimate of one's own importance.
• Improver – highly motivated to solve problems and improve processes/systems due to a mentality of always looking for a better way to do something.
• People Smart - exhibits common sense, good judgment and intuition about people and knows what is happening in a group situation and how to deal with others in the most effective way.
• Collaborator -Ability to work effectively with others to solve problems and work toward shared goals.
• Strategic - Encompasses capabilities that envision the future, develop detailed plans, set, prioritize, and achieve goals.
• Excellent Communicator – Has strong verbal and written communications skills to convey information in a clear and concise manner that is easy for others to quickly understand.
• Self-Starter – Creates ideas and follows through without prodding, balanced with judgment and knowing when and how to ask for assistance and counsel.

Working Conditions:

Work environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accomodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will be required to work in an indoor office location.

• Requires sitting at a desk for extended periods of time.
• Normal or corrected sight and hearing ability required.
• Normal finger dexterity to effectively use a keyboard.
• Ability to lift and carry up to 50 lbs occasionally.
• Ability to ambulate to various areas of the office and shop.
• Ability to use office equipment effectively.
• Ability to travel to various job sites as needed.

Organizational Relationships: Reports to Plumbing Manager