SUMMARY
Fulfill the daily operations of the restaurant including guest service, assisting the bartender, table service, and side work. Providing a fun yet professional environment by engaging all guests of the bar. Follow the expectations of the Amway Grand Plaza Hotel, including, following AHC guest service standards. Create a teamwork environment in the restaurant and produce quality service to each guest.
ESSENTIAL FUNCTIONS

• Serving includes the proper set up of all tables, garnishes, alcohol, wines
• Maintain daily set up and/or breakdown of the lounge
• Have full alcohol knowledge and knowledge of drink ingredients
• Know each menu item and its ingredients. Know what happy hour and other specials are.
• Cross training with bartenders to learn how to provide full bar service
• Be aware of events in the area. Be able to give suggestions to our guests
• Follow and Maintain Health Department Specs. Fill out daily temp logs, rotate product first in, first out and record/dispose of expired product on the waste log
• Strives to exceed guest satisfaction and looks for ways to provide the best possible service
• Understands all facets of job responsibilities and displays the skills necessary to complete tasks
• Complete daily cleaning duties and side work tasks, takes pride in their work
• Reports to work on time and rarely misses scheduled shifts. Correctly follow the department attendance policy
• Participates in department meetings and communicates freely expressing ideas, opinions or views. Communicates with management and other staff members
• Displays a positive courteous and polite attitude, works well with others
• Takes pride in their appearance and reports to work in complete uniform, wearing the proper shoes and socks professionally dressed and neatly groomed
• Displays a sense of urgency and the ability to resolve guest concerns or department issues on their own
• Utilize time well and is productive throughout the entire shift while meeting department standards
• Looks for ways to save money by reducing waste and controlling expenses. Also tries to generate more revenues by offering ideas and suggestive selling to the guest whenever possible
• Keeps work area neat and clean. Can be found picking up trash in public and back of the house areas of the Hotel. Knows where to recycle items for the department and consistently places them in the appropriate bins and recycling stations
• Follow the AHC safety standards of our hotel
• Associate to attend TIPS training and properly card guests who appear under 40 years of age. Be comfortable to pour wine, beer or make a mixed drink when a bartender is not present.

DAILY RESPONSIBILITIES

• Daily set up of the lounge area
• Engaging with all guests in a timely manner
• Remembering drink orders of patrons
• Communicating with all restaurant staff daily drink specials
• Participating in the nightly communicating to the bartender of any ordering needs of the lounge
• Communicating with restaurant managers any special needs of the bar
• Actively taking care of each guest according to AHC guest service standards and department standards
• Monitoring food and alcohol waste
• Maintain restaurant cleanliness and overall deep cleaning of the bar area
• Attending Department Meetings
• Communicating with your management or team members
• Follow our hotel green policies
• Following AHC and Health Department Specs
• Actively work in the restaurants designated area: counter service, running food, and tables service.
• Any other additional responsibilities that may be asked by General Manager or Food and Beverage Manager

QUALIFICATIONS
Must have previous alcohol serving experience
EDUCATION and/or EXPERIENCE
High school diploma or GED; related experience and/or training
CERTIFICATES, LICENSES, REGISTRATIONS
TiPS Certified preferred