We are looking to add a 3rd full time patient care coordinator to our team. We have experienced intentional growth with our practice, and we now have a new facility to accommodate that growth. Responsibilities may include:

Patient Care Responsibilities

• Schedule appointments in consideration of production and capacity.
• Coordinate care with specialists’ office: send x-rays and explanatory letter and provide referral information to patient.
• Present treatment plan(s).
• Connect with new patients and call existing patients with overdue hygiene care.
• Fill cancellations that may appear in the schedule.

Records Management Responsibilities

• Document all necessary data into patients charts clearly and accurately regarding the patient’s appointment.
• See that the sensitive material is not left exposed at the front desk.
• Scan and maintain digital records.

Insurance Responsibilities

• Ensures coordination of benefits are accurate.
• Responsible for insurance verifications and accurate communications to team and patients regarding the insurance coverage.
• Enter new insurance information in computer and call for verification and benefit information.
• Create and process dental insurance claims.
• Organize supporting materials for claim forms, such as radiographs and written narratives.
• Submit treatment plans for predetermination of benefits.

Accounts Receivable Responsibilities

• Present financial options for patient treatment (CareCredit).
• Process payments from patients.
• Resolve any account balances with patients and follow-up on delinquent accounts.
• Send delinquent accounts to collection agency and manage payments that are received from collection agency.

General Skills and Knowledge

• Microsoft Office programs: Outlook, Excel, and Word.
• Multi-line phone system, computer, printer, fax and scanner.
• Ability to learn and master new concepts and software quickly.
• Proven accuracy and attention to detail.
• Strong organizational skills.
• Excellent oral and written communication skills.
• Familiarity with financial plans and insurance.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Possess high level of ownership, accountability and initiative.

Interpersonal Skills

• Maintain courteous and professional rapport with patients and team.
• Ability to adapt to office policy improvements (office is constantly striving for improved customer care/service).
• Conflict resolution experience and exhibits a positive attitude to overcome common patient objections/rejections.
• Possess a friendly, outgoing and motivated personality.
• Exercise good judgment and sound decision-making ability.

Qualifications

• High School Diploma or GED equivalent.
• 1-2 years dental insurance or billing experience.
• Knowledge about Eaglesoft Dental Software is a plus.

Benefits

• Paid Time Off
• Paid Holidays
• 401(k) Plan
• Dental Services
• Continuing Education
• Vendor Discounts
• Uniforms
• No patient care Fridays or Weekends

Practice Hours

• Monday – Thursday from 7:30AM – 4:00PM

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 32 per week

Benefits:

• 401(k)
• Employee discount
• Free parking
• On-the-job training
• Paid sick time
• Paid time off
• Paid training
• Professional development assistance
• Uniform allowance

Healthcare setting:

• Dental office
• Private practice

Schedule:

• 8 hour shift
• Day shift
• No nights
• No weekends

Experience:

• Dental: 1 year (Preferred)

Work Location: In person