POSITION DESCRIPTION:
The Quality and Population Health Project Manager I provides project management within the Quality and Population Health (QPH) Department with a focus on internal and external projects associated with quality, population health, utilization and alternative payment models. Project management support includes program performance monitoring and reporting, financial analysis, identifying process improvements, operation performance monitoring, timeline management, workflow development, information management and operational support.
ESSENTIAL JOB FUNCTIONS:

1. Conducts and assists in managing multiple projects and assignments simultaneously within the QPH Department.
2. Manages communications. (Manages relationships and expectations throughout the project.)
3. Confirms work in process and final product through informal and formal reviews and approvals.
4. Assists in analyzing, preparing and presenting graphical representations relating to project status and interprets findings.
5. Updates project plans on regular basis.
6. Participates in the planning and activation of new projects including organizational impact, performance tracking, resource needs and goal development.
7. Effectively manages meetings, agendas, outcomes, follow-ups and minutes processes.
8. Proactively identifies and raises issues; makes recommendations.
9. Provides guidance for clinical and financial data analysis to support project.
10. Manages QPH projects including performance monitoring and required reporting for the project.
11. Regularly updates leadership on project status and barriers.
12. Coordinates with subject matter experts, internal and external, to IHA.
13. Drafts Standard Work Instructions and Process Maps to support workflow development across IHA.
14. Compiles financial proposals (e.g., Proformas) to support decisions related to payer programs or operational pilots.
15. Assists with special projects as needed.

ORGANIZATIONAL EXPECTATIONS:

1. Creates a positive, professional, service-oriented work environment for staff, patients, and family members by supporting the mission and values of both IHA and Trinity Health.
2. Must be able to work effectively as a member of the QPH team.
3. Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
4. Successfully completes IHA's "Our Experience" training and adheres to IHA's standard of promptly providing a high level of service and respect to internal or external customers.
5. Maintains knowledge of and complies with IHA standards, policies and procedures.
6. Maintains complete knowledge of office services and in the use of all relevant office equipment, computer and manual systems.
7. Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines.
8. Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences.
9. Uses resources efficiently.
10. If applicable, responsible for ongoing professional development - maintains appropriate licensure and continuing education credentials, participates in available learning opportunities.

MEASURED BY:
Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.
ESSENTIAL QUALIFICATIONS:
EDUCATION: Bachelor's Degree in business or health care or an equivalent combination of education and experience.
CREDENTIALS/LICENSURE: N/A
MINIMUM EXPERIENCE: Previous experience working with Project Management tools and applications and presenting data analyses. Experience in working in a matrix-managed organization. Technical writing experience preferred.
POSITION REQUIREMENTS (ABILITIES & SKILLS):

1. Knowledge of industry-appropriate terms generally used in project management.
2. Knowledge of quality, population health and alternative payment model landscape.
3. Proficient at data analysis.
4. Ability to manage projects with general direction with a moderate degree of ambiguity.
5. Ability to manage multiple projects simultaneously.
6. Ability to identify key contacts for project success.
7. Excellent communication skills in both written and verbal forms, including proper phone etiquette. Ability to write understandable and unambiguous projects.
8. Ability to speak before groups of people, either in-person or virtually.
9. Ability to facilitate a group discussion and effectively manage meetings.
10. Good organizational and time management skills to effectively juggle multiple priorities, time constraints, and health care industry changes.
11. Demonstrated ability to exercise sound judgement, trouble-shooting and problem-solving skills, i.e., identifying complex problems, reviewing options and making appropriate recommendations based on the business case presented.
12. Ability to reconcile differing points of view and influence others to reach consensus on difficult project issues.
13. High-level of proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records/templates (e.g., EPIC), Microsoft Office (Excel, Access, Outlook, Word, PowerPoint), email, e-learning, intranet and computer navigation. Ability to use other software as required while performing the essential functions of the job. Ability to work with new applications, including vendor software, understanding of terminology and processes utilized to enhance and maintain reporting.
14. Ability to work independently and collaboratively in a team-oriented environment as a member of the QPH team. Possesses courteous and friendly demeanor.
15. Ability to work effectively with various levels of organizational members and diverse populations including IHA staff and management, senior management group, site medical directors, division heads, providers, patients, family members, outside customers, vendors, hospitals and community groups.
16. Ability to cross-train in other areas of practice/department in order to achieve smooth flow of all operations.
17. Ability to perform mathematical calculations needed during the course of performing basic job duties.
18. Knowledge of the compliance aspects of clinical care, patient privacy and best practices in medical office operations.
19. Willing to gain an overall understanding of IHA structure and workflow processes throughout the organization and ability to provide analytic support for the company structure.
20. Ability to handle patient and organizational information in a confidential manner.
21. Ability to drive to other office/practice sites and meeting and training locations.
22. Successful completion of IHA competency-based program within introductory and training period.

MINIMUM PHYSICAL EXPECTATIONS:

1. Physical activity that often requires keyboarding, phone work and charting.
2. Physical activity that often requires time working on a computer.
3. Physical activity that occasionally requires lifting up to 20 lbs.
4. Physical activity that occasionally requires walking, bending, stooping, reaching, climbing, kneeling and/or twisting.
5. Specific vision abilities required include close vision, depth perception, color vision, peripheral vision and the ability to adjust and focus.
6. Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
7. Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.