Tricon Residential is Hiring an Assistant Portfolio Manager - Occupied Near Atlanta, GA
Tricon Residential Inc. (NYSE: TCN, TSX: TCN) is an owner and operator of a growing portfolio of more than 36,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life's potential. For more information, visit Tricon Residential. Job Description The Assistant Portfolio Manager (APM) is responsible for ongoing communication with their assigned portfolio residents to ensure their experience meets our Standards of Service. APM's will play an active role in the entire resident life cycle from leasing and application to move out. This position works a hybrid schedule M-F: Work from home (Monday and Friday). In Office (Tuesday-Wednesday-Thursday). If you do not have an internet connection at home you can work in office all week. Manage Resident Experience/Reputation Management
Manage all first touch resident escalations, striving for one touch resolution
Assist with Concession Requests
Assist with Reputation Management - help prepare social media, Google, BBB, Survey explanations & reach out to residents for resolution
Assist with Habitability/Legal claim process when needed
Manage Application Experience
Support both applicant and Leasing Specialist in completing the application process
Effectively communicate with LS, applicant, and Maintenance to coordinate appropriate move in dates
Confirm all lease documents, signatures and deposit funds are completed/submitted in compliance with Tricon policies and procedures
Manage Move In Experience
Actively communicate with team any changes to move in dates/cancelled applications
Send all necessary addendums and/or CC&Rs after lease execution
Confirm the "Future Resident" is ready for move in by ensuring all utilities are in resident's name, move in funds are received in full, schedules are confirmed, and renter's insurance policy documentation received
Follow up with Resident after move in to confirm they are satisfied with their home and the process
Audit all move in files for accuracy
Manage Renter's Insurance Compliance
Manage Marketing/Leasing
Monitor Tricon and all other necessary websites to ensure accurate pricing, list of amenities, and photos are present on all available homes
Update pricing in all Tricon systems (if applicable) when needed and following price reductions
Comp homes as necessary for PM to determine if price reductions are needed
Ensure all Rent Ready homes have self-show/smart home installed and have at least one open house scheduled weekly until leased
Communicate effectively and collaborate with field agents/team to obtain feedback on all homes in marketing
Review necessary reports/dashboards daily to verify no variances are present and monitor leasing progress
Move Out Process/Resident Transfers
Assist with Notice to Vacate and Move Out Process Completion
Educate Residents on Move Out Process/Expectations
Manage Resident Transfers in a timely and efficient manner
Assist with Deposit Accounting Process to ensure compliance with local state requirements
Other
Prepare notices of non-compliance when needed
Address violations with residents as they occur until resolution
Manage HOA requirements/resident amenity assistance when needed
Demonstrate knowledge of, and remain compliant with all Tricon American Homes policies, rules, and regulations to ensure compliance with Fair Housing
Complete requirements for Dispositions and Occupied Acquisitions
Assist with Squatter Process to ensure non-authorized occupants are handled appropriately
Qualifications:
Prior property management experience required
Excellent communication skills both written and verbal
Basic accounting and math skills
Initiate collaboration with others
Knowledge of Yardi preferred
Minimum Requirements:
High school diploma or GED
Minimum of two years prior residential management or multi-family experience
Demonstrated attention to detail
Basic financial acumen
At Tricon Residential, we know that the best ideas happen when people bring their uniqueness to work with them. Inclusion is an integral part of how we leverage that uniqueness into our Company. Supporting Diversity, Inclusion and Belonging is not only the right thing to do; it is the right thing to do for our business.