Work Schedule

Hybrid - The schedule will be approximately 90 % time spent remote with a minimum of eight times per year in-office presence, spread over each quarter of the year. We do not pay travel expenses.

Job Duties Summary

System Infrastructure Design, Maintenance and Troubleshooting

• Manage remote access and remote devices including maintenance and configuration.
• Manage Cloud Infrastructure including Azure AD, and Microsoft 365 components.
• Manage and support virtual servers, desktops, and other endpoints including installing, upgrading, and patching.
• Design, implement and support group policies and secure configurations.
• Enable and support Public Key Infrastructure environment.
• Design, install, manage, and upgrade Secure FTP infrastructure in support of business processes.
• Research, innovate and automate system administration.
• Coordinate with other IT teams to ensure availability, reliability, and scalability of Windows Infrastructure.

Project Management and Execution

• Coordinate, plan, develop, test, maintain, and implement technologies in support of agency business goals.
• Evaluate, monitor, recommend, and implement new technologies.
• Interpret and apply client s management and operational policies, relevant legislation, and industry standard practices.
• Prepare progress reports and other written communication for department staff and management.
• Consult with users to provide alternate workflow and integrate new and existing technology in the process.

Second level Help Desk Support

• Work with users to resolve incidents, and provide assistance and training as requested.
• Serve as a liaison between users and appropriate IT staff when needed.
• Document resolutions for future reference.

Other Duties

• Function as a cross-functional team member in support of IT services.
• Provide backup support for Help Desk.
• Participate in Business Continuity activities including training, desktop exercises and Disaster Recovery tests.
• Participate in developing and updating policies, standards and procedures that meet existing and newly approved policies and regulatory requirements.
• Other duties as assigned.

Job Specific Attributes

• Systems Administration Experience in a Windows environment including supporting group policies and secure configurations.
• Experience with a variety of Microsoft products, including Active Directory, SCCM, Intune, Microsoft 365, and Azure.
• Experience in planning, managing, and troubleshooting virtual infrastructures.
• Experience managing and maintaining secure FTP technologies and public key infrastructures.