Zito Media currently has an opening for a Customer Loyalty Specialist in the Coudersport call center to serve as a primary customer point of contact for retaining customers, sales, activation and support of Zito Media’s Video, High Speed Internet, and Voice Services. This is a full-time hourly position which includes a bonus potential, complimentary internet services (within service area), and a benefit package including medical, vision, dental a...
Summary. Manage the day-to-day operations of the residential customer service departments. Must be able to work across multiple organizations to bring issues to resolution and communicate effectively. Essential functions. Improves customer service quality results in the field or in the call center by studying, evaluating, and re-designing processes, identifying opportunities to improve service and quality metrics and managing the implementation o...
Broadband Maintenance Technician. Zito Media has a full-time opening for an experienced cable system Broadband Maintenance Technician to perform routine and preventative maintenance on CATV feeder/distribution and trunk systems in order to maintain system performance standards. Maintenance and repair of cable system, up to the headend. This position also supports the Service Technicians on a regular basis. Required: 5 years CATV experience or rel...
Zito Media currently has an opening for a Tier II Representative in the Coudersport office to respond to customer calls, electronic communications, and/or other telephone line reports related to Zito Media products and services. Job Responsibilities. Obtain pertinent information through fact finding and consultation and evaluate and assess customers-reported trouble. Coordinate with various departments to restore or repair customer service. May n...
Broadband Maintenance Technician. Zito Media has a full-time opening for an experienced cable system Broadband Maintenance Technician to perform routine and preventative maintenance on CATV feeder/distribution and trunk systems in order to maintain system performance standards. Maintenance and repair of cable system, up to the headend. This position also supports the Service Technicians on a regular basis. Required: 5 years CATV experience or rel...
