Description
The Eligibility Coordinator is responsible for maintaining accurate documentation, assisting with office administrative tasks, working closely with the Operations Manager, ADA Eligibility Specialist, eligibility applicants, and Community Transit and Everett Transit staff.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer incoming calls to address applicant's questions/concerns.
• Schedule interviews and book transportation as needed.
• Create new and update existing records across all programs - Ecolane, GetGoing, Spare.
• Check in applicants upon arrival and notify ADA Eligibility Specialists that their appointment has arrived.
• Prepare eligibility determination letters and any additional letters or material to be mailed.
• Prepare Daily Determination Reports, Weekly KPI Reports, Bi-Monthly Eligible Rider Reports, Monthly CERT Reports, any additional reports as needed, and send to designated recipients.
• Assist Community Transit and Everett Transit as needed.
• Collect incoming mail daily and distribute to appropriate parties.
• Process any incoming physical applications and call to schedule an interview immediately.
• Upload and scan assessments, letters, and any additional supplemental documents to applicants profile.
• Participate is staff meetings with leadership and/or client.
• Participate in initial and on-going training as required by Transdev and Client.
• Provide high quality customer service at all times, maintaining a positive attitude when interacting with applicants, support staff, and caregivers.
• Assist with other administrative tasks as needed.

Job Type: Full-time
Hourly: Up to $20 per hour
Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule: Monday to Friday
Work setting: In-person
Education:

• High school diploma or GED, some college preferred.

Experience:

• 10 key typing (Required)

About Transdev:
Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.