Primary Purpose:

Assists financial advisors with providing efficient, quality service to clients

Essential Responsibilities:

• Answers telephones and screens calls for financial advisors
• Interacts daily on the phone and in person with prospective and existing clients including handling basic inquiries and providing quotes
• Solicits and receives orders for the financial advisor and services less active accounts when needed
• Researches client and security information through the back office system
• Processes and follows up on client documentation for proper maintenance of accounts
• Prepares letters, forms and spreadsheets to assist with servicing existing clients and prospecting for new clients
• Creates and maintains records and files
• Maintains databases and creates reports using portfolio software programs
• Assists financial advisors with marketing efforts including seminars, etc.
• Receives and processes securities
• Trains other service associates when needed
• Supervises other support staff when needed under direction of supervisor
• Cross-trains on other operational functions and performs back-up in these areas as needed

Minimum Required Skills and Competencies:

• Must project an excellent customer service attitude
• Good interpersonal skills to deal with clients, financial advisors and other staff
• Strong written and verbal communication skills sufficient to deal with financial advisors, clients and other staff
• Professional and pleasant appearance and demeanor to work with clients
• Ability to work under pressure and meet daily deadlines
• Ability to work independently
• Good organizational skills to be able to prioritize tasks
• Good analytical skills to be able to research account information
• Mathematical abilities sufficient to process account and transaction information
• Ability to operate general office equipment (copier, fax, etc.)
• Computer skills adequate for creating/maintaining databases and the ability to learn various software packages
• Series 7 required and Series 63 if required in the state
• High School graduate or equivalent
• Regular attendance is required

Desired Skills and Competencies:

• At least 5 years securities industry or related work experience preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)