About the Company:
Worldcoin (www.worldcoin.org) is an open-source protocol, supported by a global community of developers, individuals, economists and technologists committed to expanding participation in, and access to, the global economy. Its community is united around core beliefs in the inherent worth and equality of every individual, the right to personal privacy, and open and public collaboration. These beliefs are reflected in what the community is building: a public utility to connect everyone to the global economy.
The Worldcoin Foundation (www.worldcoin.foundation) is the protocol's steward and will support and grow the Worldcoin community until it becomes self-sufficient. Tools for Humanity (www.toolsforhumanity.com) is a global hardware and software development company. It helped launch Worldcoin and continues to provide support to the Foundation, in addition to operating the World App.
This opportunity would be with Tools for Humanity.
Location: San Francisco (onsite 3 days a week)
About the role
The IT Administrator is responsible for providing technical support to end-users within the organization and oversee the entire IT operations and support tasks in our SF headquarter. This role involves troubleshooting hardware and software issues, managing IT tickets through our Jira ticket system,managing and maintaining the IT infrastructure and ensuring the smooth operation of the company's core apps. The ideal candidate will have excellent problem-solving skills, analytical thinking, and the ability to work efficiently in a very fast-paced environment.
Key Responsibilities:

1. Technical Support:
• Assist the user requests with tickets or hands-on support, troubleshoot issues, and provide timely resolutions for hardware, software, and network-related problems.
• Assist with the setup, configuration, and maintenance of devices, including laptops, printers, and mobile devices.
1. Experience with any of the major MDM solutions like Kandji, Jamf Pro, Intune
2. Understanding of the principle of ADE and Apple Business Manager for device enrollment
• Provide support for all the upcoming issues and requests coming from our main office in San Francisco.
• Upkeep our internal assets and track them accordingly using our Asset management system for SF
• Help the team with administrative tasks like invoice collection, asset purchases, and proper inventorization.
• Administer and upkeep the video conferencing system using Neat as our main video conferencing technology
• Take care of the Onboarding process for the LATAM and US region.
• Working on projects that will directly improve our internal processes
1. Onboarding/Offboarding
2. 2 level support
3. Network Administration
4. Jira Manangement for internal team boards
5. Security Audits

User Training and Documentation:

• Provide training and guidance to users on the effective use of technology and software applications.
• Develop and maintain documentation for IT processes, procedures, and troubleshooting guides within our Notion workspace

1. System Administration:
• Manage user accounts, permissions, and access rights in various systems, including Okta, Gmail, and other enterprise applications.
• Implement changes and improvements for our MDM system: i.e. Kandji
• Manage all the SaaS stack with high focus on least privilege principle and license consumption
• Perform routine app access review to ensure that proper accesses are granted and regular upkeeps to keep them compliant.
• Understand and troubleshoot onsite network connectivity issues and the device's connection with the network
1. Meraki Cloud Network

1. Project Support:
• Assist in the planning, execution, and completion of IT projects, including system upgrades, migrations, and new implementations.
• Collaborate with other IT team members and work closely with cross-function departments to support organizational goals, initiatives, and day-to-day operations.

Qualifications:

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
• Experience: Minimum of 5 years of experience in an IT support role.
• Technical Skills:
• Proficiency in Windows and Mac operating systems.
• Experience with network protocols, configuration, and troubleshooting.
• Knowledge of ITIL principles and practices is a plus.
• Experience with ITSM tools like Jira, ServiceNow, etc
• Experience with IDS like Okta and MDM like Kandji
• Jira Management is a big plus
• Soft Skills:
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• High attention to detail and organizational skills.

What we offer:

• An open and collaborative office space in downtown SF
• Unlimited PTO
• Monthly Phone Reimbursement or a company device
• Daily DoorDash credit for in-office meals
• Top-tier medical, dental, vision insurance
• 401k employer match program

The reasonably estimated salary for this role based in the US at TFH ranges from $100k - $150k , plus a competitive long term incentive package. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, TFH offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, vision, a 401(k) plan and match, life insurance, flexible time off, commuter benefits, professional development stipend and much more!