Position Summary

The Service Advisor will oversee assigned Service Teams. And will ensure daily, weekly, and monthly workorders are completed and proper follow up completion is done in a timely manner to meet customer completion date.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Review service schedule daily

• Daily paperwork review for dispatch and return follow up trips

• Job site Q/A walks, provide list and maintain punch list completion

• Enforce safety compliance and PPE policy

• Inspect and assist with field service call that may include – emergency calls, escalated homeowner calls and builder calls

• Cover Lead Tech route as needed for field coverage during vacations or call outs

• Provide service instructions and training

• Communicate with Service Coordinators and Lead Techs to insure proper workflow

• Check warehouse team lanes to ensure material flow stays up to date and organized weekly

• Attend weekly follow up meeting with Service Manager

• Assist with team building and performance reviews

  This position will require training at our Frederick MD location