Responsibilities
About TikTok U.S. Data Security
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
Team Intro
The Civil Reponse Team is an integral piece of the Legal Compliance Operations pillar. You will be integral in ensuring that TikTok is a safe and trustworthy place for our community. The pillar is a specialized group covering Privacy, Intellectual Property & Identity and Legal Response.
As a Civil Response Specialist, you will lead and manage urgent legal requests, balancing legal risks with user privacy. Your role involves analyzing third-party data requests, preparing responses, and serving as the primary contact for these requests. You will collaborate with internal teams, develop compliance policies, and handle sensitive information in accordance with legal standards. Additionally, you will create documentation and procedures to support team growth and manage multiple projects, all while maintaining a focus on user privacy and operational excellence.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
This position will be full-time and will be based in Los Angeles, CA, Mountain View, CA, New York, NY, or Washington D.C. locations.
Our Civil Response Team performs a critical function that supports our efforts to address objectionable or disturbing content. Content that the Civil Response Team Specialist interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.
It is possible that this role will be exposed to harmful content on a daily basis.
Responsibilities:

• Demonstrate operational excellence by evaluating legal risks while balancing user privacy.
• Lead urgent legal request escalations, liaising with Product, Policy, Communications, and Legal teams.
• Independently analyze and evaluate civil third-party data requests.
• Prepare responses to third-party data requests, serving as the primary contact and negotiating scope and consensus.
• Collaborate with legal counsel on complex civil litigation related to third-party data requests.
• Serve as a custodian of records.
• Develop policies and procedures to ensure compliance and support team and company growth.
• Collaborate closely with cross-functional internal stakeholders.
• Gather and analyze data to ensure compliance and support growth across US and regional markets.
• Identify organizational problems and create proactive solutions.
• Manage multiple interdependent projects of moderate complexity.
• Operate in an environment with possible exposure to sensitive content, including child exploitation, graphic violence, self-injury, and suicide.
• Handle sensitive information in compliance with Terms of Service, laws, regulations, and internal SOPs, protecting user privacy.
• Create written and verbal responses to inquiries from attorneys, regulatory agencies, and government entities, as well as internal teams.
• Draft internal documentation, workflows, and procedures concerning safety and data disclosure.

Qualifications
Minimum Qualifications

• Bachelor’s degree or equivalent experience and experience handling subpoena compliance and responding to civil requests.
• Proven ability in legal analysis and research.
• Ability to exercise judgment and discretion with minimal oversight to evaluate appropriate responses to civil and government data requests.
• Strong negotiation skills with attention to detail, highly self-driven and results-oriented.
• Ability to function well in high-responsibility situations and take the lead when necessary.
• Proven ability to make important decisions independently, multi-task under pressure, and respond quickly to changing situations in complex environments without compromising quality.
• Excellent verbal and written communication skills, with the ability to adapt communication styles to different senior stakeholders/executives, including cross-functional teams and law enforcement.

Preferred Qualifications

• Relevant legal response or law enforcement response experience at a technology firm or equivalent.
• Ability to address sensitive content issues, including graphic images, videos, offensive language, child safety, and other potentially objectionable material.
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.

Wellbeing Statement
Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job. It can be rewarding, psychologically demanding, and emotionally taxing. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start: so our candidates are well informed before proceeding.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
D&I Statement
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Accommodation Statement
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6
Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.
Job Information
The base salary range for this position in the selected city is $67724 - $135111 annually.
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Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
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Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:
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We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
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Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
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We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.