**3M HIS Help Desk Support Specialist**

Atlanta, Georgia, USA Customer Service R01074815 **Position Description**

Help Desk Support Specialist

**Collaborate with Innovative 3Mers Around the World**

Choosing where to start and grow your career has a major impact on your professional and personal life, so its equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.

At 3M, we want to make sure that everyone, from all walks of life, know they can share their opinions, theyre heard, and change is made based on their input. Ann Anaya, chief diversity officer at 3M

**This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.**

**The Impact Youll Make in this Role**

The Help Desk Support Specialist provides phone and remote support for technical issues with 3M/M*Modal proprietary platforms and products in an inbound call-center type environment. The Support Specialist works directly with both, M*Modal internal and external customers to resolve issues encountered. Problems include (but are not limited to) server/network issues, hardware issues, M*Modal software issues on end user hardware as well as the web based modules. 90% or more of issues will revolve around M*Modal proprietary software.

As a Help Desk Support Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

* Serving as the first point of contact for customers needing technical assistance with the 3M/M*Modal suite of products.

* Provide level 1 support to customers

* Ability to diagnose and resolve basic technical issues.

* Direct unresolved issues to the next level support teams.

* Ability to diagnose and resolve basic technical issues

* Determining the best solutions based on issues and details provided by customer

* Supporting a large customer base in the HIS arena

**Your Skills and Expertise**

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

* Bachelors Degree or higher (completed and verified prior to start) from an accredited institution

OR

* High School Diploma/GED or higher (completed and verified prior to start) and four (4) years of experience in Technical Support

* One (1) years of technical skillset and experience troubleshooting issues remotely.

Additional qualifications that could help you succeed even further in this role include:

* A /Net , BS/BA in IT, Computer Science, or relevant field preferred from an accredited institution

* Good working knowledge of Microsoft operating systems and Office suite products

* Ability to walk customers thru troubleshooting steps/processes

* Ability to work flexible shifts.

* Exposure to Healthcare Support/IT.

**Travel: Some travel may be required**

**Location: Any HIS Office or Remote**

**Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).**

**Supporting Your Well-being**

3M offers many programs to help you live your best life both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

**Resources for You**

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers.

Experience Level Non-Production Salaried