Technical Product Operations applies human intelligence to some of the toughest problems at Cruise. We work closely with cross-functional teams across Engineering, Product Management, and Business to create and iterate on products that move our business forward. We have a large, globally distributed workforce and are integral to Cruise's technology development.

What you'll be doing:

* You will work on challenging and exciting problems to improve the Cruise High Definition Maps. Focusing on metrics and KPIs to measure the product performance, cost, efficiency and workforce utilization

* Work with Product and engineering counterparts to help prioritize initiatives with highest impact to our roadmap and provide the impact of each new feature development

* Create new metrics and measurement methods and maintain existing ones, and establish and evaluate critical criteria targeting map-related safety, reliability, and performance

* Build new data pipelines and maintain existing data pipeline, perform advanced data analysis using Data Studio and Looker

* Constantly evaluate current processes to identify and address operational shortcomings, inefficiencies, and opportunities for improvement, translate findings into proposed product or process solutions with quantified impact statements

* Build close relationships with multiple product and engineering teams to ensure map operations' requirements are effectively prioritized into engineering roadmaps primarily targeting new feature implementation, tooling improvements, and operational efficiency

* Effectively triage bugs and critical issues, leading data-driven and collaborative prioritization to drive timely resolution of our most impactful issues

What you must have:

* Bachelor's degree in business, engineering or a related field

* 3-5 years of success in data analytics, management consulting, product management or operations, or related technical field

* Highly proficient in Excel or Google Sheets

* Advanced SQL knowledge and relational database

* Basic python programming

* Experience building data pipelines and advanced data analysis

* Experience with process re/design for efficiency and quality improvement

* Experience working with Engineers to improve products or operational tools - from requirements definition to successful launch/implementation to impact validation

* Ability to use quantitative and qualitative feedback to form insights that drive actions

* Ability to remain flexible and thrive in ambiguity

* Ability to collaborate and communicate efficiently across teams

Bonus Points:

* Experience with GIS tools a plus but not required

* Prior experience in rideshare or delivery

* Cloud software deployment experience

The salary range for this position is $147,300 - 216,600. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, long-term incentives, and benefits. These ranges are subject to change.