At Third Federal, named for five years in a row as “One of the Best Companies to Work For" in America by Fortune magazine, we look for associates who can help us fulfill our mission to help customers achieve the American dream of home ownership and financial security and provide value to our customers and our communities. We take a genuine interest in each of our associates – from their professional development to their health and wellness. We offer a pleasant customer service oriented work environment, competitive salary, comprehensive benefits package and career growth opportunities.

At Third Federal, you will find strength and stability in your career. Nearly 15 percent of our associates have been with the company for 25 years or more and, in the more than 80 year history of our company, we have never had layoffs. 

Job Summary

This position is responsible for supporting our enterprise OnBase platform. The Analyst II position functions include: day-to-day system support, processing daily adjustments into OnBase, granting user access, configuring new documents or reports into OnBase, setting up branch scanners/copiers for scanning documents, assisting with both unit testing and end user testing, assisting with training new processes, responsibility for quarterly audits. Additionally, the role requires developing and maintaining workflows, including meeting with business users to determine requirements, prototyping workflows, changing workflows iteratively to improve them, developing workflow code, and testing implementing workflows. The role will act as tier II support liaison between the business departments, the data center and IT.

Responsibilities

• Participate in a team environment to complete various projects
• Troubleshoot application issues
• Creation of documents into OnBase and setting retention
• Assist, document and test application upgrades
• Develop and maintain workflows
• Work with business users to define process requirements
• Identify and recommend opportunities for business process improvements and automation
• 2^nd tier support for OnBase application from end users
• Administrative system maintenance updates
• Core understanding of several OnBase Modules and integration between systems
• Application user audits
• Documenting procedures
• Attend Off-site training and online classes

Requirements

• Administrator II Certification from vendor
• Workflow II Certification from vendor
• Minimum 5 years of OnBase experience
• Good written and verbal communication skills
• Work in a team environment with an ability to multi-task with various projects
• Ability to prioritize tasks
• Analytical and problem solving skills
• Shows initiative
• Motivated to make a difference
• Flexible to change
• Ability to lead meetings
• Project management skills
• Willingness to take ownership of support issues and find resolutions
• Experience using Microsoft Office applications including Word, Excel and SQL
• Knowledge of NAS Storage and Disc Encryption
• Basic knowledge of OnBase system design and Disaster Recovery process

Third Federal is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.