Company Generac Power Systems
Name Warranty Quality Specialist
Req # 64529
Employment Type Full Time
Shift 1st
At Generac, our people help make the world safer, brighter, and more productive. We are united by our efforts to inspire change for a better world; impact our people and community; influence and achieve positive results; and innovate the industry. Our shared goals allow people with diverse backgrounds and points of view to work together, bringing our global customers peace of mind through reliable products and exceptional support.
The Warranty Quality Specialist is responsible for monitoring warranty claim rates and supporting quality and reliability improvement measures to enhance customer experience with Generac products. The Warranty Quality Specialist will support collection of details and components from the field to achieve established quality standard, develop recommendations and reports based on audits and presenting these ideas to senior management and act as central point of contact with the U.S. and Canada Dealership network, handling warranty claim processing questions while educating both internal and external partners on Service Policy and Requirements.
Essential Duties:
Analysis of warranty information and processing warranty claims per warranty guidelines
Conduct warranty claim reviews and audits including review & analysis of technical content and adherence to policies and procedures Review warranty claim data and develop specific audit criteria based upon analysis
Coordinate and execute RMA return process for all call backs for Quality/Reliability
Create reports to track progress of quality/RMA call back projects, including all costs related to shipping, productivity time, and chargebacks applied
Providing Warranty, Service & Quality departments with quality call back planning & support
Monitoring and reporting on activities, processes, and procedures related to Quality/ reliability improvement projects
Preparing and maintaining quality management documentation, warranty claim trends and impact of countermeasure
Analyze warranty claim data in order to find areas for cost avoidance, additional auditing, and growth
Minimal Qualifications:
Education
High School Diploma
2 years of experience in an office setting.
2 years in a customer facing or administrative role in either automotive, powersports, or outdoor power equipment dealership operations or other similar backgrounds
Preferred Qualifications:
2 or 4 year Technical Degree / Associates or Bachelor’s Degree
2 years of related technical service experience in either automotive, powersports, or outdoor power equipment dealership operations or other similar backgrounds
Previous experience using SAP or equivalent ERP
Previous experience leading or mentoring a team.
Knowledge,Skills and Abilities:
Knowledge of continuous improvement methods
Effective time management skills with the ability to handle shifting workloads and priorities
High proficiency in Microsoft Office Suite, using customer portals and creating reports using queries
Ability to analyze data and create and review processes
Physical demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”