Nintendo of America Inc. The worldwide pioneer in the creation of interactive entertainment, Nintendo Co., Ltd., of Kyoto, Japan, manufactures and markets hardware and software for its Nintendo Switch™ system and the Nintendo 3DS™ family of portable systems. Since 1983, when it launched the Nintendo Entertainment System™, Nintendo has sold billions of video games and hundreds of millions of hardware units globally, including Nintendo Switch and the Nintendo 3DS family of systems, as well as the Game Boy™, Game Boy Advance, Nintendo DS™ family of systems, Super NES™, Nintendo 64™, Nintendo GameCube™, Wii™, and Wii U™ systems. It has also created industry icons that have become well-known, household names, such as Mario, Donkey Kong, Metroid, Zelda and Pokémon. A wholly owned subsidiary, Nintendo of America Inc., based in Redmond, Wash., serves as headquarters for Nintendo’s operations in the Americas. For more information about Nintendo, please visit the company’s website at http://www.nintendo.com.Nintendo is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, our products, the diverse consumers we represent, and the communities we call home. We do all of this with kindness, empathy and respect for each other. DESCRIPTION OF DUTIES:Supervises assigned team(s), monitors performance and provides necessary support and guidanceCoordinates with upper management on performance/conduct issuesMay track departmental analytical data and trendsFacilitates the development, implementation, and adherence of test plans and procedures.Identifies, documents and analyzes process changes for increased efficiency and productivity.Authors and publishes procedures and policies within the area of responsibility, or as assigned.Monitors, evaluates and maintains performance metrics ensuring quality, cost, efficiency, safety, and process improvements to planned targets are achieved.Analyzes staffing trends to ensure strategies align with business needs.Ensures compliance with all company policies and procedures, including safety rules and regulations.Acts as a liaison with other departments regarding business functions related to product testing.