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Field Application Specialist (Northwest)

CADWELL LIMITED

Seattle, WA | Full Time

$108k-134k (estimate)

3 Months Ago

Field Application Specialist (Northwest)

CADWELL LIMITED Seattle, WA

$108k-134k (estimate)

Full Time | Durable Manufacturing 3 Months Ago

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CADWELL LIMITED is Hiring a Field Application Specialist (Northwest) Near Seattle, WA

Position Summary:

The Northwest Field Applications Specialist is a customer-facing role, responsible for conducting regional equipment installations, technical product support, and customer training, for Cadwell’s PSG, EEG, and EMG product lines. The position is an integral part of a regional sales team, supporting and traveling primarily within the Northwest area, and requires residence in a major metropolitan area with an international airport in the defined Northwest territory.

Key Duties / Responsibilities:

Perform system installation and training at customer locations
Interface with customers (including their IT teams) prior to the installation to identify and address any potential issues that could impact the upcoming installation
Build effective relationships with customers
During non-travel days working from home, provide customer call support for Cadwell systems and applications
Assist regional sales teams with product presentations and demonstrations as needed
Assist at conventions and workshops with product demonstration, user training, and marketing, as needed by department manager
Follow established technical and administrative policies and procedures
Perform other duties as requested, directed, or assigned

Education / Experience:

Combination of 4 years of related experience/education in clinical neurophysiology, sleep medicine, electroencephalography or related clinical disciplines; IT, or biomedical required; Technical certification may be used in lieu of 1 year of experience
RPSGT or REEGT certification desired

Experience interfacing with medical and/or technical professionals required

Job Knowledge / Requirements:

Computer proficiency is essential, with a working knowledge of Windows operating systems and networking basics
Be able to travel up to 80% of the time for installations, etc.
Skilled in problem analysis and resolution to accurately assess customer needs
Computer skills: MS Office and Google applications, query tools, and database systems and applications
Good oral and written communication skills, including receiving, understanding, following and explaining oral and written instructions, technical information, procedures and schematics, including to audiences of various sizes and technical depth
Complete work both independently and as an effective member of the team, adapting to changing requirements, deadlines, and priorities as needed
Interact with customers and co-workers with a professional and solutions-oriented approach
Critical success criteria include attention to detail, organized approach to work, effective time management and follow-through
Possess and maintain knowledge of Cadwell product lines and how they are used by clinicians, and know what questions to ask in order to be effective in assisting customers
Attend industry workshops, tradeshows, and courses approved by Cadwell

Physical Requirements / Working Conditions:

Positions working with Cadwell equipment generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, and carrying up to 50 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision, and 2-way written/verbal communication. More specific details may be provided as needed or requested.
Use of computer and various hand and electronic tools
Valid driver’s license and active vehicle insurance policy required
50-70% travel required; must be able to obtain necessary travel documents; majority of travel will be regional but not limited to the defined territory (Northwest). This position requires residence in a major metropolitan area with an international airport. This territory may be changed at Cadwell’s sole discretion.
Work outside normal business hours and overtime may be required to meet business needs