This position will provide holistic student support services, intrusive academic advising and outreach to new students. The incumbent will guide students through the entire on-boarding, enrollment and advisement process which includes but is not limited to areas such as admissions, career counseling, financial aid, academic planning, academic advising, and class scheduling. The incumbent will respond to alerts for a-risk students provided by college staff and work closely with college resources including counseling, disability services, and testing as support mechanisms. This position will serve as a mentor and coach throughout the academic tenure of assigned student supporting them from enrollment to graduation (in collaboration with faculty advisors upon the student’s completion of select benchmarks).
This position is based at the Columbia CampusEssential Functions

• Assist students in the completion of on-boarding, application, and admissions to the college;
• Assist students with career exploration and choice of academic major;
• Identify academically at-risk students
• Assist students in developing an Academic Plan for timely completion;
• Assist students in accessing resources for academic, financial and/or personal support;
• Serve as an academic advisor
• Coach and mentor students providing support in their academic career;
• Coordinate with college personnel to resolve personal and financial issues that are barriers to student success;
• Maintain detailed records of student interactions and assures accurate tracking of individual student interventions and outcomes for at risk students.
• Guides at risk students at critical junctures in exploring career/transfer options and developing alternative academic plans including the facilitation of appropriate interventions.
• Create individual educational plans and develop/coordinate appropriate interventions;
• Maintain a flexible schedule for student advisement appointments;
• Collaborate with faculty and staff on the delivery of support components;
• Assist students/faculty advisors with completing Admissions, Financial Aid requirements and SAP Appeals;
• Promote visibility of Student Success Coach through outreach to students and faculty;
• Collaborate on individual student success strategies with faculty advisors;
• Participate in specialized training.
• Maintain currency of advising information in electronic and print publications.
• Supports the development of individual academic plans and monitoring student progress toward completion.
• Monitors curricular changes and the impact of changes on students’ completion goals.
• Assists the Dean of Access, Retention and Regional Services with developing and carrying out an effective data-informed retention plan for students most at risk of not completing their program of study.

Supplemental Functions

• Serves on college committees.
• Participates in other college activities
• Performs other duties as assigned.
• Recommends additions to the schedule of classes to assure course availability for completion identified as a result of direct work with students.

Education, Training And Experience Required

• Bachelors degree required.
• Masters Degree Preferred
• Academic Advising Experience Preferred
• Student Services and/or teaching experience, preferably in a post-secondary setting.
• Experience in academic or career counseling preferably in a post-secondary setting.

Knowledge, Skills, Abilities And Work Characteristics

• Ability to solve complex problems and manage responsibilities with minimal supervision.
• Excellent interpersonal skills;
• Knowledge of personal counseling, career counseling, and testing; conflict-resolution and referral skills.
• Ability to communicate effectively in written and spoken English.
• Excellent presentation skills.
• Ability to work with diverse faculty, staff, students, and community members.
• Ability to work well as an effective team member.
• Computer, office management, and organizational skills.
• Excellent recordkeeping/case management skills.
• Proficient in Microsoft software (Word, Excel, PowerPoint, etc.;
• Experience with Banner Software is a plus;
• Experience with Banner Document Management System is a plus;

Working Conditions

• Work schedule is 37.5 hours Monday through Friday. Schedule flexibility including some evening and weekend hours may be required occasionally within the 37.5 work week.
• Ability to work flexible hours.
• Ability to travel to sites and centers within 9-county service area; ability to travel to meetings as needed.
• Normal sitting and movement in an office environment.
• Visual and hand usage of personal computer.

Titles SupervisedStudent Workers
Hiring Salary Range: $39,590 - $49,480
This position is based at the Columbia Campus.About Columbia State Community CollegeAs Tennessee’s first community college (established in 1966), Columbia State is committed to increasing access and enhancing diversity at all five of our campuses. Columbia State is a member of the Tennessee Board of Regents. Columbia State is known for excellence both inside and outside the classroom.
Columbia State offers a comprehensive benefits package, including but not limited to the following:

• Vacation and Sick Leave
• 14 paid holidays
• Medical, dental, vision and life insurance
• Retirement plans
• Optional 401K and 403B Deferred Compensation Plans
• Educational benefits for the employee and their spouse and dependents

Columbia State Community College does not discriminate on the basis of race, color, religion, creed, ethnic or national origin, sex, sexual orientation, gender identity/expression, disability, age (as applicable), status as a protected veteran, genetic information, or any other category protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.
The following person has been designated to handle inquiries regarding nondiscrimination policies:
Executive Director of Human Resources
humanresources@columbiastate.edu
1665 Hampshire Pike, Columbia, TN 38401
931-540-2551