**Guest Service Supervisor - Statler Hotel**

Ithaca, NY **Type:** Full-Time **Posted:** 09/23/2021 *Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.*

**Cornell requires that all faculty and staff members, regardless of their work location, disclose their vaccination status, and provide proof of vaccination if vaccinated, immediately upon hire.**

The Statler Hotel:

Located in the heart of a vibrant Ivy League campus, the Statler Hotel is part of Cornell University's School of Hotel Administration and is the gateway to Cornell University for many visitors. Inspired by curiosity, the humble spirit of Upstate New York, and the scenic beauty of the Finger Lakes region, the Hotel has earned the dual distinction as the area's only AAA Four Diamond Award-winning property and the Ivy League's only "teaching hotel." With 153 rooms, the Statler Hotel is a full-service property with a conference center, three restaurants and over 16,000 square feet of meeting and banquet facilities.

The School of Hotel Administration at Cornell University is the premier school for hospitality education in the world. As an integral part of the Cornell SC Johnson College of Business, the school is leading the world in teaching and researching the business of hospitality-marketing, finance, real estate, operations, and more, all applied to the world's largest and most exciting industry. Top faculty, industry leaders, alumni, and students work together to generate new knowledge for the hospitality industry and form the premier network that shapes the industry every day.

Our Statler Family:

We are a team of hospitality professionals who proudly lead the premiere collegiate lifestyle hotel, welcoming the world to the cherished gathering place for those who love Cornell University. We challenge thinking, while connecting and cultivating people. Our actions are driven by a collective aspiration to build a culture of collaboration, celebration and excellence. Our mission is to provide uniquely crafted experiences through personalized connections that will inspire future leaders who will change the world of hospitality.

The Statler Hotel embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented identities to apply to our opportunities.

**Your role as a Guest Service Supervisor:**

As a member of our Front Office Team, you will participate in our mission to provide uniquely crafted experiences through personalized connections that will inspire future leaders who will change the world of hospitality.

* A Guest Service Supervisor is a "manager-in-training", performing front line operational duties, while also serving as a work group leader and assisting our management team with the training and supervision of other front line regular, temporary and student staff.

* A Guest Service Supervisor will be cross-trained and able to work competently as a Guest Service Agent, Reservationist, PBX Operator or Bellperson. A Guest Service Supervisor will be trained and developed to be able to serve Manager-On-Duty shifts to fill in as needed by the Front Office Management team.

**Required Qualifications:**

* Associate's Degree and 2-4 years of relative experience working in hotel.

* Basic computer skills, proficient with Microsoft Office Suite.

* Good working knowledge of hotel management systems/revenue management/online travel agencies.

* Valid US Driver's License with clean driving record.

* The physical requirements for the job, include:

The ability to jog or walk quickly to retrieve guest cars.

The ability to lift and transport guest luggage up to 50 pounds

The ability to be on your feet standing for extended periods of time.

Able to work a flexible work schedule including days, evenings, weekends and holidays, that is subject to change on short notice.

**Preferred Qualifications:**

* Professional demeanor, dignified composure, pride in personal appearance.

* Superior communication skills (verbal and written) and professional phone etiquette.

* Warm and enthusiastic personality, committed to giving your best effort.

**Cornell Employee Benefits:**

This position is eligible for benefits. Cornell has been nationally recognized as an award-winning workplace for our health, wellbeing, sustainability and diversity initiatives. Cornell's key benefits include:

* Health Care - Several plan options for medical, dental, prescription drug, and vision care coverage.

* Generous Paid Time Off & Leave Provisions.

* Retirement Plans - Statler Hotel Employees Eligible for 403(b) plan.

* Education - Options include the Employee Degree Program, taking classes to enrich your career skills, New York's 529 College Savings Program, and Cornell Children's Tuition Scholarship.

To explore the full range of Cornell Employee Benefits further follow the link: .

*Please make sure to include your resume and cover letter when you apply.*

**University Job Title:**

Guest/Client Services Supervisor I

**Job Family:**

Auxiliary Services

**Level:**

D

**Pay Rate Type:**

Hourly

**Company:**

Endowed

**Contact Name:**

Richard Kuhar

**Number of Openings:**

1

**Job Titles and Pay Ranges:**

To learn more about Cornell's non-union staff job titles and pay ranges, see . The final rate of pay for the successful candidate will be determined considering the following criteria:

* Prior relevant work or industry experience.

* Education level to the extent education is relevant to the position.

* Unique applicable skills.

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Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommo