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Who we are: ITRCC is dedicated to delivering outstanding customer service focused on safety and built around our core values: Customer Service, Respect, Excellence, Stewardship, and Teamwork. Spanning 157 miles, across northern Indiana, ITRCC implements our core values to offer a safer and more efficient way of commuting.
Why we’re different: ITRCC’s efficiency relies on our team members; at the ITRCC you won’t just be part of a company, you will be part of a family who respects their members and strives to cultivate sustainability. We are actively involved in the community and care for the wellbeing of our team members. We understand the importance of work/life balance while offering hybrid schedules for flexibility and productivity.
Summary:
The Quality Assurance Analyst works under the guidance of Tolling Operations management to retrieve and analyze data to support operational insights and quality initiatives. Contributes to the development and management of reports and processes for daily and monthly transaction monitoring, operational and functional reporting and analysis, performance monitoring, and ad hoc reporting, as required.
Relationships:
• Reports directly to the Senior Tolling Operations Manager
• Works under the direction of the Quality Assurance Manager
• Works closely with the Toll Operations and DataOps teams
Responsibilities:
• Performs all tasks safely, complies with all internal and external safety requirements, supports ITRCC safety culture, attends all safety training, and completes all compliance training as required by ITRCC.
• Uphold ITRCC’s core values: Customer Service, Respect, Excellence, Stewardship and Teamwork (CREST).
• Retrieve and analyze data using Excel, SQL, Microsoft Power BI and other data management tools and systems
• Monitor workflows related to revenue collection for end-to-end reconciliation of transactions processing through various systems.
• Support quality assurance initiatives by identifying and developing key data points for monitoring operational and employee performance related to roadside systems.
• Support daily, weekly, monthly and quarterly monitoring and reporting, including periodic reviews and audits across the organization
• Identify and analyze trends and metrics to proactively drive business and process improvements.
• Assist with testing of system changes and improvements, including data validation
• Other duties as assigned
Qualifications:
• Bachelor’s degree in technical, business, commerce or related areas, or equivalent work experience
• Attention to detail and strong problem-solving skills
• Advanced proficiency in Excel, including Power Pivots
• Experience in Power BI (or comparable) a plus
• Strong communication skills (both written and verbal)
• Ability to work independently to meet deadlines within established timeframe
Desirable Experience:
• 1 years of relevant professional experience
Working Conditions:
• This position requires: (Frequent est. 5 hrs per shift)
Frequent Standing, Walking and Sitting.
Frequent Talking and Hearing.
Light Physical Effort.
Heavy Computer usage.
Travel time required may be up to 20%
Full Time
$64k-78k (estimate)
04/26/2024
05/11/2024
indianatollroad.org
ELKHART, IN
200 - 500
2006
KEN DALEY
$50M - $200M
Heavy Civil Construction
The ITR opened in sections beginning in August 1956 with the final section opened in November 1956, and its been operational since that time. The roads formal name is Interstate 90, linking Chicago with the eastern seaboard of the United States along the northern border of Indiana. In 1985, subsequent legislation authorized the Toll Finance Authority to enter into contracts or leases with the Department of Highways for the operation of all toll road and toll bridge projects. In 2006, the Indiana General Assembly authorized ITRCC to take control of the Indiana Toll Road. As it is structured tod ...
ay, the Indiana Toll Road is operated and maintained by ITR Concession Company LLC. The ITRCC Administration Office is located in Granger, Ind. The staff at ITRCC is responsible for construction, maintenance, repair and operation of the Indiana Toll Road projects within Indiana. It is charged with formulating, developing and recommending a continuing long-range toll road plan and short-term improvement programs. ITRCC is also responsible for communicating planning information to the public, interested agencies and organizations.
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The following is the career advancement route for Quality Assurance Analyst positions, which can be used as a reference in future career path planning. As a Quality Assurance Analyst, it can be promoted into senior positions as a Quality Assurance Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Quality Assurance Analyst. You can explore the career advancement for a Quality Assurance Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Quality Assurance Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Quality Assurance Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Quality Assurance Analyst jobs
Good quality assurance analysts ensure standards are maintained during production to provide top quality products for consumers, all the time, every time.
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Step 3: View the best colleges and universities for Quality Assurance Analyst.