We are looking for a highly engaging, customer focused individual to join our Reservations team as a Reservations Coordinator. The successful candidate for this role will have a proven track record of working with a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

The Reservations Coordinator plays an integral role in partnering with our Group Sales team, Reservations team and Front Desk to coordinate the group rooms booking process as well as leisure bookings. They ensure that each of our groups has an exceptional experience with organizing and booking their group blocks. They are responsible for creating a positive guest interaction that will build the guests anticipation for their upcoming visit. They must also be knowledgeable on providing accurate information to our groups available rooms, and special events going on during their stay.
If you have experience in a hotel/resort reservations team, or front desk team and enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

• You will help guests discover and book their experience
• Prepare and maintain group room blocks and master accounts in the property management system
• Coordinate with Sales team to ensure all group details are prepared and set up for their arrival.
• Set up billing patterns and ensure the accuracy of group billing and payments.
• Answer the telephone and greet prospective guests in a friendly manner using clear, verbal communication.
• Provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc.
• Read, retrieve, communicate and verify information including confirmation number to caller. Input and retrieve data using a computer reservation system and utilizing codes for efficiency.
• Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Know, understand, and communicate applicable deposit and guarantee policies as requested.
• Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
• Interacts with resort staff in a polite and respectful manner.
• Other duties as assigned.

Must be available and willing to work weekends - Saturdays & Sundays.

This full-time position comes with benefits including Paid Time Off, Paid Holidays, Medical, Dental, Vision Insurance, Life Insurance, and other supplemental insurances, 401k with company match, Employee Assistance Program, Monthly Employee Events, and more.

Prior hospitality or reservations experience preferred.