Implementation Project Coordinator, Phoenix, AZ

Under general supervision, the Implementation Project Coordinator will work with the Implementation Lead to deliver successful implementations of the EHR software. The goal is to enable our customers to achieve the most successful outcomes for the integrated health care communities that they serve. This position is Onsite with possible Hybrid.

Implementation Project Coordinator Responsibilities:

- Assist project leader(s) during customer calls.

- Project documentation.

- Managing task boards and updating items.

- Assist in gathering requirements and supporting customers during Implementation.

- Lead and/or assist with monitoring, tracking, and communicating progress with project plans.

- Attend Implementation calls.

- Participate in training calls.

- Conduct customer check-in calls.

- Working online sessions.

- Meet with customers to establish clinical workflows and map them against other workflows.

- Work with the development department to deliver timely updates for needed customer builds.

- Work in SQL to make customer customizations by tailoring the customer s environment.

- Work on training documentation to support our customers during our customer training phase.

- Work on building out and maintaining customer onboarding improvements.

- Work with project leader to write up Executive Summary Reports.

- Work with project leader to keep deliverables on time and well-tracked.

Implementation Project Coordinator Qualifications:

- Bachelor of Science degree in Information Systems, Business Administration or equivalent experience.

- Need Project Management experience (on projects lasting between 3-12 months).

- Project Management tools (Gantt, Jira, Infinity, Excel).

- Strong technical troubleshooting skills (focused on software).

- Programming background (basic fundamentals).

- Strong Excel experience (formulas, pivot tables).

- Good verbal, written and presentation skills.

- Software training.

- Strong analytical and troubleshooting skills.

- SQL knowledge.

- Provide documentation related to formal education, training, certifications and compliance as requested.

- Dress in an appropriate and safe manner for type of work being done. Must be well-groomed and maintain good hygiene at all times.

- Demonstrate ethical behavior.

- Valid driver s license, satisfactory driving record and reliable transportation.

- Some travel required.

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