Associate Application Coordinator

Cleveland, OH

Hybrid – 3 days on-site

The Associate Application Coordinator is responsible for maintaining the system, supporting application end-users, updating the system to meet the end user needs, monitoring end user usage, and performing daily coordination and Admin tasks. The incumbent will participate in collaboration across technical teams to ensure software systems are running efficiently with minimal downtime. The incumbent will work with senior team members to assist with configuration, set up, and updating of the applications, ensuring that data is entered into established tables, fields, and system databases with a high level of accuracy. They will work under the direction of their manager or more experienced team members to develop basic queries and reports utilizing query and flexible reporting tools. They will help draft suggestions to management concerning changes in applications development, maintenance, and system standards to optimize performance and mitigate potential risk. They will help with setting up user access and will attend meetings with cross-functional teams and client stakeholders to provide necessary support for the enterprise-wide applications.

WHAT THE ROLE WILL DO:

• senior team members with providing basic support for software-as-a-service (SaaS) and enterprise-wide applications.
• helpful sources of data for internal department planning and activities.
• team in basic configuration, setup, and updating of applications.
• requirements in support of loading data into established tables, fields, and system databases.
• and follow governance standards and processes for data input, structures, and storage mechanisms.
• in building and producing reports that facilitate business management and staff decisions.
• the team in setting up user access.
• and provide suggestions for changes in applications development, maintenance, and system standards.
• in conversations with cross-functional technical teams within the organization, to help ensure the integration and interoperability of enterprise-wide systems.
• with coordination between the Enterprise-wide Applications team, client stakeholders and external vendors to understand the requirements and provide necessary support for enterprise-wide applications.
• support for application and infrastructure problems and issues.
• with the basic administrative duties of the application.
• in the discovery and investigation of critical production problems as required.
• with corporate helpdesk to coordinate incidents that impact the system.
• for System Administration support tickets to ensure proper functionality and timeliness.
• technology components used and be able to articulate how these are used to produce solutions.
• in providing training to end users.

Required:

• degree in Computer Science or Information Technology, or in lieu of a degree, at least 2 years of experience enterprise-wide software support (work experience or a combination of education and work experience in the field of enterprise-wide software support)
• be in Cleveland office 3 days a week

Knowledge & Experience

• years of experience in enterprise-wide software support with basic knowledge of software development methodologies
• knowledge of enterprise-wide applications and software platforms
• with software-as-a-service (SaaS) and enterprise-wide systems
• to develop basic queries using query and reporting tools.
• of data management best practices and quality control processes.
• analytical and problem-solving skills
• communication and interpersonal skills and ability to collaborate with cross-functional teams.
• to prioritize and execute tasks in a high-pressure environment.

Technical Skills

• Development Lifecyle (SDLC) Methodology
• Technologies & Platforms
• Analysis
• Tools
• Security & Access Control

Preferred Skills

• with CRM platform
• in customer support or software administration