Who We Are:
At Full Life, we are dedicated to providing exceptional services that are specifically tailored to the unique needs of individuals with Intellectual/Developmental Disabilities. Our top priority is improving our participants' overall well-being while promoting independence, inclusion, health, social opportunities, and personal growth. We take great pride in our customized approach, which emphasizes self-determination and fosters a sense of community and belonging for all.
For over two decades, Full Life has been a beacon of hope for individuals seeking assistance in leading a self-directed life. Our humble beginnings as a small agency have been transformed into a comprehensive support provider with not one but two offices located in Hilo and Kona and an Adult Day Health Learning Center in Kona. Our team, consisting of over a hundred highly committed employees, works tirelessly to ensure that each individual's unique needs are met with compassion and understanding.
What We Are Looking For:
Are you ready to be part of something truly special? Our administration team is looking for a dynamic and dedicated Program Coordinator! As a Program Coordinator (PC), you'll be at the helm, supervising an amazing team of Direct Support Providers (DSPs) who offer support and services to individuals with intellectual and developmental disabilities. The ideal candidate will have previous experience overseeing the implementation of services and support for individuals with IDD/DD through their Individual Support Plans (ISP). In this role, get ready to collaborate and network with a diverse team to ensure that team members and participants receive top-notch services. This would mean collaborating with clinical and participant support teams, overseeing support services for multiple locations on the island, and ensuring compliance with regulatory requirements through quality assurance activities. If this sounds like your kind of gig, we'd love to chat with you!
What You'll Bring:
We are seeking individuals with the essential abilities to offer assistance and care to individuals with disabilities. The ideal candidate will be highly motivated to deliver exceptional care and dedicated to serving those in need.
Program Management
As a Program Coordinator, your responsibilities involve overseeing services and supports, ensuring compliance with regulations, participating in intake and discharge processes, attending meetings, and monitoring documentation. This also includes addressing concerns and ensuring quality individual service planning. Additionally, meeting with new participants and their support circles to review paperwork and complete necessary documentation is essential to the role. This comprehensive approach ensures that the individual's needs, rights, and preferences are considered and met in a person-centered manner.
Networking & Community Resource Development
In this role, you'll be educating the community and civic agencies, service providers, and vendors about the program's goals and services and engaging in community networking activities. A Program Coordinator liaises between participant representatives, community providers, case managers, group homes, families, and interdepartmental services to facilitate service coordination. The position aims to increase and improve participant involvement and ensure that participants feel valued, respected, and honored. Additionally, the responsibilities involve troubleshooting and resolving any community-related issues or concerns and assisting in coordinating public and private transportation for participants and staff based on their desired activities.
Staff Supervision, Training and Development
The responsibilities of staff supervision, training, and development encompass a comprehensive approach to ensuring the effective support and development of Direct Support Workers (DSWs) within the organization. This includes carefully selecting and matching DSWs with participants, rigorous training, and ongoing development to meet all federal, state, local, and Full Life specific requirements. The role also entails conducting supervision visits and performance evaluations by all associated policies, regulations, and guidelines, as well as preparing the program staff for successful internal and external audits throughout the year. Furthermore, motivating staff to excel in their job duties, fostering a teamwork environment, and providing opportunities for growth and development are also key components of this role.
Quality Assurance & Auditing
The responsibilities include ensuring that all documentation reflects service quality and complies with policies and regulations. This process involves reviewing various records for accuracy, monitoring daily activities, problem-solving, and maintaining digital database recordkeeping systems. Additionally, the role includes training, implementing updates, and ongoing maintenance of the recordkeeping system.
Requirements:

• Bachelor's Degree from an accredited school is required. A degree in a related field is preferred.
  • If a bachelor's degree is outside of the Human Services or Education fields of study, one year of verifiable experience working with persons with disabilities is required.
• Current TB clearance;
• Current CPR & First Aid clearance,
• No history/conviction of abuse, neglect, theft, or other job-related crimes;
• Must meet Full Life requirements for drug test & criminal background/records check;
• Valid health certificate to meet current funding jurisdiction requirements; and
• A valid state-issued driver's license with valid automobile insurance is required.

What We Offer:
At Full Life, we believe in empowering our team to thrive. We provide comprehensive benefits that ensure our employees have everything they need to achieve their personal and professional goals.
We offer a highly competitive salary range for our employees. This role is a full-time position in our Hilo office, and the starting salary is 45-50K per year, depending on experience. The schedule is Monday through Friday, with some occasional weekend support from about 8 a.m. to 5 p.m. We also offer incentives for completing and maintaining annual training requirements, demonstrating our commitment to supporting our team's growth and success.
Our Benefits:

• Employees who are eligible can receive health insurance or a $200 monthly stipend if they already have health insurance through a spouse or other insurance provider. On average, full-time employees can earn an annual benefit plan worth $9,600 per year.
• Paid Time Off for Full-Time Employees
• 3% Match for 401k after 90 days of employment
• Cell phone stipend
• Referral bonuses for both you and your referral are up to $500
• Mileage reimbursement
• Student Loan Repayment Assistance $50 per month
• Flexible Savings Accounts for Health and Dependent Care
• Bonuses when the organization meets goals
• Regular activities with the Full Life 'Ohana
• Career and mentorship opportunities, and more!

If you're interested in this opportunity, we highly recommend that you submit an application! To expedite the process, we suggest reaching out to our Hilo (808-935-7699) office after submitting your application to discuss the next steps. We look forward to meeting you!
We are proud to be an Equal Opportunity/Affirmative Action Employer. Full Life does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Applicants and employees are protected from discrimination under Federal law. For more information, please see EEO is the Law.