Location/Department: Divisional Headquarters, Programs Department, Service Extension Unit Administration (Hartford, CT)

Status: Exempt, Full-time

Hours Per Week: 40 minimally

Schedule: Monday-Friday; 8:30 am 4:30 pm

Supervisee(s): Norwich Food Pantry/Seasonal Assistance Worker, Community Service Representatives, & Volunteers

Scope & Purpose of Position: Support the Social Ministries Director with coordination of the Service Extension Units by performing various administrative, accounting, statistics, and other managerial duties. Recruit, train, and supervise volunteers in all Service Units. Provide coverage as needed for the Norwich and Winsted service offices.

• Serve as a positive and professional representative of The Salvation Army.
• Support fundraising and special events such as the Red Kettle Campaign, Seasonal Assistance, Back-to-School, etc.
• Coordinate with the supervisor, recruit volunteers, and establish community partnerships to support the Kettle Campaign, holiday assistance program, and various emergency assistance programs.
• Field and direct calls from Service Unit volunteers, potential and existing donors, and community members seeking assistance.
• Provide training to volunteers and monitor adherence to Salvation Army policies and protocols in all service unit locations.
• Work collaboratively with the Public Relations office to promote Services Units via social media.
• Disseminate information related to the Red Kettle Campaign to all participating Service Units.
• Serve as the lead in managing the Service Extensions primary fundraising campaign the Red Kettle Campaign.
• Motivate and support local volunteers spearheading Red Kettle Campaigns in their local community.
• Communicate with The Salvation Army Corps throughout the state, ensuring Service Units kettle sites are respected and managed.
• Support back-to-school shoe shopping events around the state for participating service units; work closely with service unit volunteers to provide a smooth and successful experience for the children and families.
• Support Service Extension goals to provide comprehensive emergency assistance to 38 service units.
• Attend Service Unit meetings and visit locations as requested.
• Promote Camp CONNRI and lead the application and submission process.
• Support Services Units that send campers to camp and help to eliminate participation barriers.
• Serve as the point person for the first day of camp at Camp CONNRI.
• Collect and ensure the accuracy of quarterly statistical reports for the Service Unit to meet the DHQ deadline.
• Maintain statistic files and copies of reports needed for United Way Service Units.
• Maintain a current Service Extension Directory and share it with 211 every quarter.
• Assist with mailings, as needed.
• Maintain office supplies, collateral materials, etc.
• Manage, support, and track paperwork collection, including financial, statistical, United Way, and EFSP (Emergency Food and Shelter Program), to ensure meeting reporting deadlines.
• Monitor, track, and file monthly bank statements to maintain DFB (Designated Fund Balance), note any maintenance fees, and ensure the receipt of monthly bank reconciliations.
• Receive, review, and process weekly Service Unit Reimbursement Requests, ensuring all necessary documentation is included and all Salvation Army policies and procedures are followed. Submit to supervisor for handling.
• Adhere to guidelines for staff responsibilities as found in The Salvation Armys Employee Manual.

• A minimum of three years of administrative assistant experience is required, preferably in a non-profit setting.
• Associate degree preferred.
• A valid drivers license is required, and must obtain and maintain driving privileges per The Salvation Army insurance requirements.
• Ability and willingness to travel and reliable transportation required.
• Ability to follow written and verbal instructions.
• Ability to work in a fast-paced, ever-changing environment.
• Ability to work independently, as well as part of a
• Continual attention to detail, highly organized, and able to establish priorities.
• Demonstrate discretion, integrity, and confidentiality in dealing with all matters.
• Effective interpersonal skills and strong customer service skills.
• Excellent verbal and written communication skills.
• Experience with accounting and proficiency in mathematics is required.
• Experience with making presentations to large and small groups, a plus.
• Experience working or volunteering in a social service setting preferred.
• Must complete required training upon hire.
• Must maintain a professional appearance.
• Strong proficiency in computers and Microsoft Office.
• Will respect and promote the interest of The Salvation Army. The individual is not required to embrace the tenets of faith, but they are required to promote and respect the mission of The Salvation Army.

T he Salvation Army is pleased to offer a comprehensive benefit program to full-time employees who work at least 30 hours per week, including...

• Comprehensive health care coverage, including dental/vision/hearing, with low cost employee premiums, co-pays, and deductibles
• Employer-funded pension plan (100% vested after five years of eligible service)
• Telehealth/online doctor visits
• $20K Basic Life Insurance including grief counseling services, funeral planning services, and will/power of attorney/legal document preparation (no cost to employee)
• Voluntary life insurance
• Short-term disability coverage (no cost to employee)
• Long-term disability coverage
• Supplemental insurance coverage options (Aflac, homeowners, auto, and pet insurance)
• Flexible spending accounts for health care and dependent care
• 403(b) tax-deferred annuity plan
• Generous paid time off, including holidays, vacation, sick, personal, bereavement, and marriage leave
• Eligibility for the federal governments Public Student Loan Forgiveness Program
• Most importantly a job with a great purpose!

Learn more about The Salvation Army's Southern New England Division at https://easternusa.salvationarmy.org/southern-new-england/

An Equal Opportunity/Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.