As the first face our patients see, we are looking for dependable and responsible individuals who can keep the front desk running smoothly. Must have an energetic, team player attitude with a focus on excellent customer service! Customer service and a positive attitude are of utmost importance in this role. We can train any candidate for this role, but a positive genuine attitude with our customers can not be taught.....it must be a core characteristic. The ideal candidate will be committed to providing an exceptional experience for our patients and referring physician offices.

$17 - $19 hourly

• Greet, check in, check out patients, and direct them appropriately
• Schedule appointments, and collect copay, deductible, and coinsurance for new or existing patients in accordance with payer policies
• Answer and route phone calls in a professional manner; provide answers when possible and personalize call contents to patient
• Communicate respectfully and efficiently with all team members regarding patient portal or phone call requests/questions
• Document communication appropriately in EHR
• Ensures patient insurance information is updated and entered correctly in EHR
• Check patients in and out of the clinic and initiate any required forms or paperwork to be completed on iPad
• Schedule new patients/existing patients and/or work with patients to reschedule existing appointments to better suit the patient or clinician's needs
• Performs other tasks and related work as required

• High School Diploma/GED
• 2 years of customer service required, hospital or outpatient clinical office preferred
• Knowledge of medical terminology
• Knowledge of patient medical insurance policies and procedures
• Family practice, orthopedics, pain management, or surgery scheduling experience preferred
• Medical Assistant experience preferred
• EHR Experience required

The PREOP Center provides comprehensive preoperative testing and clearance prior to surgery. We offer comprehensive employer-paid benefits to all full-time employees including medical, dental, vision, disability, and 401(k) plans.