Title: Senior Case Manager, ODR
Reports to: Program Manager
Status: Non-Exempt (Hourly), Full-Time, Non-Management
Location: Campion, 144716th St., Santa Monica, CA 9044
Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.
SUMMARY
The Senior Case Manager, ODR will work with clients to provide intensive field-based case management to a diverse group of clients with complex trauma facing medical, mental health and substance use barriers. The Senior Case Manager is responsible for providing additional support to new case management staff to assist them with a successful transition into the case manager role.
Through the use of evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Senior Case Manager supports Clients' housing stability, self-sufficiency, and community integration. The Senior Case Manager partners with Clients who are currently homeless to assess and address barriers to housing placement. Once Clients locate best-fit housing, The Senior Case Manager works to implement interventions with recently housed Clients to support housing retention and further coordinates multiple services to meet individualized needs.
ESSENTIAL DUTIES & RESPONSIBILITIES
Work with a diverse and marginalized client caseload of 15 justice-involved clients experiencing many barriers including homelessness, complex trauma, medical, mental health and substance use
Ensure that case management services to clients are reflective of the "Whatever It Takes" model, which emphasizes customer choice, harm reduction, trauma-informed care and psycho-social rehabilitation
Provides shadowing and/or onboarding training to new staff or other departmental specific training to staff as directed by supervisor.
Serves as a mentor to new staff on how to use databases and helps current staff trouble shot data entry issues.
Link clients to appropriate medical, mental health, substance abuse, and vocational resources
Assist clients in obtaining all benefits to which they are entitled
Participate in court hearings and submit court progress reports
Ensure that each client on caseload has an up-to-date and comprehensive biopsychosocial assessment
Collaborate with each client to develop creative goal plans aimed at improving overall well-being and housing stability; review and update quarterly and upon completion of goals
Develop and maintain a complete, accurate, and current client file with all required documents and data in agency records and electronic databases
Document all client contacts in PIP format (Purpose, Intervention, Plan) and in accordance with Housing Department productivity expectations
Maintain confidentiality of client files per HIPAA and all applicable guidelines
Responsible for coordinating appointments, transportation, and follow-up services for clients accessing primary health care, mental health care, recovery services, and other community resources
Transport clients in your vehicle to various agencies and healthcare providers in the greater Los Angeles area to increase community support services and community reintegration
Develop effective, trusting relationships with clients, with a focus on facilitating independence and maintenance of improved physical and mental health
Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients
Assist clients with becoming involved in daily activities, scheduling and attending appointments, budgeting, socialization, health maintenance, sense of community, and progress in recovery
Work cooperatively and cohesively with other clients of the staff team, including participation in weekly staff meetings and staff trainings
Adapt workload as directed by supervisor in response to funder expectations.
Other duties, as assigned.
QUALIFICATIONS
Bachelor's degree preferred; or a minimum two years' experience working with homeless individuals, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience.
Three or more years' experience related to or in the role of case management required.
Valid Driver's license, reliable car, auto insurance, and an acceptable driving record.
Willing and able to transport Clients in your personal vehicle.
Demonstrated knowledge of case management, preferred.
Able to work in a high tolerance Harm Reduction model with Clients experiencing multiple barriers.
WORK ENVIRONMENT
Combination of field and office environment.
Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
On occasion walk or drive to different local sites.
Will necessitate working in busy and loud environments.
Will be exposed to elements like cold, heat, dust, noise and odor.
May need to bend, stoop, twist, and sit throughout the day.
RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES

• Maintain a safe work environment and confidentiality at all times
• Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
• Organize and prioritize multiple activities to meet all external and internal deadlines
• Maintain a professional demeanor that reflects positively on the agency
• Demonstrate respect and courtesy toward others
• Able to thrive in a work environment emphasizing teamwork and collaboration
• Ability to prioritize different tasks with minimal supervision
• Perform other duties as assigned

Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates
• Corporate Discounts

Other details

• Pay Type Hourly
• Min Hiring Rate $26.44
• Max Hiring Rate $26.44
• Travel Required Yes
• Required Education High School

Apply Now