The Paper Store is committed to being the premiere destination for all of our customer’s gift-giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service.

The Director of Distribution Center is responsible for leading our 260,000 sqft Distribution Center (DC), four-wall operation. The Distribution Center (DC) processes and ships products, supplies and equipment to all 95 TPS retail locations along with servicing our DTC (Direct to consumer) customers. The Director leads a diverse group of individual contributors and leaders to execute and improve upon operational processes including. productivity, associate culture, and the execution of strategic initiatives for the business. The perfect fit for this role is someone who works with a sense of urgency and with high attention to detail and who has the foresight to recognize and capitalize on growth and improvement opportunities (both operational and associate-based). This leader is a change agent and seeks to understand challenges, enjoys working through every problem and teaches others to do the same by working collaboratively to reach quality solutions.

The Director of Distribution Center reports directly to the Director of Supply Chain and Logistics.

COMPETENCIES:

• Communication: Communication is direct and to the point while maintaining employees’ self-esteem. Sets clear performance expectations and provides ongoing feedback. Solicits dialogue to ensure understanding of expectations.
• Leadership: Ability to motivate and influence the team to create buy-in. Clarifies initiatives and articulates their strategic relevance. Helps employees to see the potential for developing their skills; assists them in eliminating barriers to their development.
• Development: Demonstrates a passion for teaching. Identifies skill opportunities and takes timely and appropriate action to coach, develop and redirect employees as needed.
• Delegation: Delegates responsibility based on the employee’s ability and potential. Communicate action steps and desired outcomes. Follows up to ensure success.
• Accountability: Demonstrates a sense of corporate responsibility. Takes personal ownership and responsibility for the quality and timeliness of work. Ensures that actions are consistent with words.
• Creativity and Initiative: Forward-thinking, recognizes opportunities and finds new ways of doing things and implements improvements whenever possible. Encourages creativity and innovation.
• Professionalism: Maintains a professional and positive manner even under changing or uncertain conditions. Works well with a wide range of individuals to provide support, encouragement and direction. Engages others to accomplish organizational and departmental goals. Is seen as a role model.
• Personal Development: Displays self-awareness, a high level of energy, persistence and a positive outlook. Continuously seeks ways to improve and learns from mistakes and constructive feedback.

KEY RESPONSIBILITIES:

• Be a TPS brand ambassador
• Be a role model for associates to be accountable to The Paper Store’s policies and procedures
• Uphold and enhance The Paper Store’s positive associate culture
• Manage, motivate, train, develop, and coach individual contributors, supervisors, and managers. Communicate and hold associates accountable to job expectations; plan, monitor, evaluate job contributions and ensure direct reports do the same.
• Manage annual review process ensuring direct reports are communicating expectations, timelines and deliverables expected from every review
• Develop and communicate goals and objectives for productivity and quality-control and set expectations to achieve them with strategic planning, recommendations, action plans, and execution.
• Oversee and course correct Distribution Center payroll budget and expenses
• Work with direct reports continually to forecast labor and production needs based on inbound and outbound freight plans by week, month, and quarter
• Partner with Human Resources on staffing goals, hiring, training & development, disciplinary actions, safety programs, payroll and time keeping, and associate culture
• Organize and conduct “As Needed” meetings to communicate priorities, achievements, opportunities, and goals to the team members and develop department leaders to do the same
• Analyze process workflow, manage space capacity and requirements, equipment layout, and implement changes frequently with the appropriate methodologies
• Ensures staff members have access to the necessary tools to perform their assigned duties and that the tools are routinely accounted for and adequately maintained
• Partner with leadership throughout the business to create strategic solutions and maximize productivity to meet and exceed organizational goals
• Analyze KPI’s and production standards to measure performance, optimize processes and resources, and drive efficiencies
• Establish a cadence in which department and area leaders regularly report the state of their business, including key performance indicators, staffing and associate development, safety, inventory management, associate culture, and projects, an assessment of needs and expectations for the future.
• Use WMS, reporting, and other systems to review workload, manage production expectations and goals and troubleshoot issues and train department leaders to do the same
• Collaboratively work with critical business partners, in the Corporate Office, Stores, and external vendors
• Manage all DC projects from conception to completion by communicating the vision and expectation, delegating assignments, establishing deadlines, and establishing a cadence of communication to measure success and modify plans as needed
• Support any transitions of warehouse or future 3PL locations
• Complete all other tasks assigned by management within the allotted timeframe

JOB REQUIREMENTS:

• 10 years of experience in distribution and warehousing in an environment of at least 100 associates
• 8 years of experience in a position of leadership, managing staff, facilities, and team development
• Have a positive attitude and be self-motivated
• Strong talent assessment skills and the ability to identify and develop the potential of associates at all levels
• Problem solving and decision-making skills
• Ability to adapt and lead a business segment through rapid growth and a changing environment
• Great attention to detail
• Ability to lead multiple buildings and multiple types of business units
• Demonstrated understanding of managing product flows, including receipt of products, processing, storing/staging, shipping, and other functional operations
• Experience with forecasting, planning, and managing a budget including staffing plans
• Proficiency in Computer and database application skills, including Microsoft Office Suite and Warehouse Management Systems experience.
• Strong organizational skills including prioritizing, scheduling, time management, and deadline management expectations
• Demonstrated successful professional etiquette skills, both written and verbal
• Scheduling flexibility to work any shift and weekends during high distribution volume periods
• Ability to stand and walk for 8 hours
• Ability to lift and carry up to 40 lbs. and push/pull up to 75 lbs.
• Professional presentation in attire, demeanor, and appearance

The Paper Store is an equal-opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.