112 Customer Service Manager Jobs in Hickory, NC
THE NEW-INDY GROUP is Hiring a Customer Service Manager Near Hickory, NC
Job Details
Job Location
NC- Hickory (2) - Hickory, NC
Position Type
Full Time
Travel Percentage
Up to 25%
Job Shift
First Shift
Job Category
Customer Service
Customer Service Manager
SUMMARY: Responsible for the process and systems related to the servicing customers and support of sales staff. Directs the delivery of administrative and operational assistance designed to promote revenue growth productivity, and exceptional levels of customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Review and ensure that all plant goals regarding roll stock, board combinations, on-time deliveries, and other product quality and performance issues are being met.
Directs the departmental improvement team in the creation and monitoring of key process improvement measurements and their graphic display.
Encourages team members to look for opportunities for process simplification and improvements.
Challenges team members in providing exceptional support to both external and internal customers.
Ensures an efficient training program is in place, which includes written documentation of competencies necessary to be successful at the job.
Designs and reports individual and departmental performance metrics for continuous improvements.
Assists sales and engineering with new product research, customer requirements and market trends.
Provides timely feedback to the company regarding service failures or customer concerns.
Duties may be expanded upon and additional duties may be assigned.
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
SKILLS AND QUALIFICATIONS
Five years of manufacturing experience required
Corrugated industry experience preferred.
Three years supervisory experience overseeing three or more people.
Prior computer data entry experience preferred.
Excellent communication skills and presentation skills
Application knowledge of products and production processes.
Application knowledge and skill for computer data entry.
Knowledge of Quality standards- both ISO and QS.
High School Diploma/ Equivalent
Ability to work in a fast paced environment
Ability to write business reports and correspondence.
PHYSICAL DEMANDS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, sit and use hands to handle or feel.
The employee frequently is required to talk or hear.
The employee is occasionally required to reach with hands and arms.
The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Exposure to wet and humid conditions in the plant environment
Exposure to high, precarious places; fumes or airborne particles; and vibration in the plant environment.
Noise level in the work environment is usually loud.
CERTIFICATES, LICENSES, REGISTRATIONS
None required
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Qualifications
SKILLS AND QUALIFICATIONS
Five years of manufacturing experience required
Corrugated industry experience preferred.
Three years supervisory experience overseeing three or more people.
Prior computer data entry experience preferred.
Excellent communication skills and presentation skills
Application knowledge of products and production processes.
Application knowledge and skill for computer data entry.
Knowledge of Quality standards- both ISO and QS.
High School Diploma/ Equivalent
Ability to work in a fast paced environment
Ability to write business reports and correspondence.
Job Summary
Full Time
$85k-110k (estimate)
06/09/2024
06/26/2024
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
