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PetIQ is Hiring a Wellness Center Supervisor Near Windsor, CA
- Great company culture
- Company is in growth mode, come be a part of our exciting growth
- Medical, Dental, Vision
- Flex Spending Account
- Company Paid Life Insurance
- 401(k) with Company Match
- Employee Assistance Program (EAP)
- 8 Paid Holidays, 2 Personal Days and PTO
- Short and Long Term Disability Insurance
- Provide customer service to clients by answering questions, and assisting them through the clinic process
- Responsible for Wellness Center staff and clinic execution and ensures that all protocol/procedures are followed
- Supervise and assist the Clinic Assistants, monitoring processes, procedures, and client interactions
- Provide coaching to new employees and double check work for accuracy
- Provide ongoing coaching and development to all Wellness Center staff
- Lead the Wellness Center team to achieve results and meet goals
- Resolve all staff issues, document and follow up as needed
- Resolve all client issues, document and follow up as needed
- Submit and deliver performance reviews to Wellness Center staff
- Enter/verify employee time cards in ADP and submit payroll
- Schedule staff in Apollo and find replacements when needed due to call-offs
- Build and nurture relationships with host location management and staff
- Assist in assessing pet lifestyle to determine which preventatives and vaccines are best suited
- Make recommendations to clients about vaccines, tests, products and microchips that are consistent with both company’s protocols and on-site Veterinarian preferences
- Promote the nail trim service to clients
- Responsible for all Wellness Center equipment and ensuring that product and equipment are being handled appropriately and are secured
- Responsible for inventory and ensuring supplies are appropriately stocked
- Responsible for performing inventory counts and submitting orders
- Update POS materials and order replacements as needed
- Manage administrative duties to include daily paperwork, and end of the day reconciliation
- Answer client inquiries on the phone and in the store
- Administer treatment under the Veterinarians supervision
- Complete Health Certificates
- Fill out prescriptions
- Scan all pets for microchips
- Clean up after pets including drool, urine, feces, and vomit
- Ensure all clinical stations are operating appropriately
- Ability to live our values and reinforce our brand promise with our partners, clients and team members
- Other duties as assigned
- Experience in a leadership/management role managing 3 or more team members required
- Must be 18 years of age or older
- Must be able to work weekends, varied weekdays and times
- Reliable transportation to and from work
- Present professional appearance and positive conduct
- Punctuality and dependability highly valued
- Some outdoor clinic work and activities may be necessary
- High School Diploma or equivalent required
- Previous customer service sales experience
- Navigate computer software (iPad, Bluetooth devices and more)
- Strong organizational, problem-solving, and analytical skills
- Ability to work within a team to meet team goals and objectives
- Comfort level in approaching host location’s customers to educate about our clinics
- Ability to adapt to changing priorities
- Experience in the veterinary field/retail management is highly valued
- Must enjoy and be comfortable working with primarily dogs and cats of all sizes, temperaments and breeds, including handling and lifting animals as necessary
- Present professional appearance and positive conduct
- Punctuality and dependability highly valued
- Knowledge of basic sales principles and application while making recommendations to clients
- Knowledge of principles and processes for providing customer service
- Able to work independently without direct supervision
- Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards
- Must be able to lift and carry up to 50 lbs.
- Lift up to 150 pounds assisted
Job Summary
Full Time
$93k-124k (estimate)
05/21/2024
06/06/2024
petiq.com
EAGLE, ID
1,000 - 3,000
2010
Public
CORD CHRISTENSEN
$500M - $1B
Wholesale
Related Companies
About PetIQ
PetIQ is an Idaho-based pet medication and wellness company that offers prescription medications, tick preventatives, wellness supplements, dog and cat treats.
The following is the career advancement route for Wellness Center Supervisor positions, which can be used as a reference in future career path planning. As a Wellness Center Supervisor, it can be promoted into senior positions as a Wellness and Work Life Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Wellness Center Supervisor. You can explore the career advancement for a Wellness Center Supervisor below and select your interested title to get hiring information.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Wellness Center Supervisor jobs
For this job you must be physically fit and healthy.
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For some supervisors, direct observation also puts the supervisor's skills on the line too, as they might be required to demonstrate or model their clinical competencies.
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