A club lounge attendant works in the VIP lounge of a hotel, an exclusive, private area provided by the property, with access granted to elite guests only. It’s his job to provide excellent customer service, working to meet the needs of these special guests. He’s a team player who is always willing to go the extra mile to please his customers.

ESSENTIAL DUTIES/RESPONSIBILITIES

Set-up all complimentary food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.

Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communications to immediate shift supervisor.

Perform all cash handling responsibilities in accordance with company policies and procedures.

No travel time required

Full time requires 30 hours plus weekly. Part time requires less than 30 hours weekly. Scheduled hours and days may vary based on need.

OTHER DUTIES/RESPONSIBILITIES

Maintain all inventories of needed supplies.

Answer the telephone and take all customer orders in accordance with operating policies and procedures.

Perform special projects and other responsibilities as assigned.

Participate in task forces and/or committees as required.

SUPERVISORY DUTIES - None

JOB QUALIFICATIONS

Knowledge

English communication skills. Hospitality skills.

Skills

Must have good comprehension and be able to communicate with guests one-on-one. Accommodations may be provided.

Must have excellent vision. Emphasis on cleanliness standards, quality control, and continuous movement throughout hotel.

Must have good speech in order to communicate with guests one-on-one.

Must have excellent comprehension in order to take and communicate orders from guests and respond to special requests.

Abilities

Lifting trays, equipment, dishware, etc., up to 30 lbs. Pushing, pulling racks, Queen Mary's, etc., up to 75 lbs. Carrying orders, equipment, up to 25 lbs.

Bending up to 30% of shift, retrieving equipment, tray removal, etc.

Mobility - continuous movement throughout hotel - 80% of shift.

Continuous movement throughout hotel - 80% of shift.

Continuous standing to fill, check, delivers orders, 60% of shift.

May have to climb steps.

No driving required.

Education/Formal Training

Ability to read, write, and communicate in English.

Experience

One year of employment in a related field with this company or other organization(s) preferred but not necessary.

Material/Equipment Used

Computer, cash register, calculator, coffee maker, toaster.

Environment

Inside 100% of shift.