Housekeep ing Supervisor

R EQUIREMENTS

Responsible for the overall cleanliness of the hotel including rooms and public areas. Major responsibilities include guaranteeing guests are satisfied with hotel cleanliness; responding to guests’ needs; ensuring safety and security of rooms; maintaining inventory and cost controls; selecting, training, maintaining and managing a motivated and skilled workforce. Establishes a friendly atmosphere of superior guest service and product quality and provides exemplary performance for staff to follow.

HOUSEKEEPING OPERATIONS

• Maintains BRAND cleanliness standards for both guest rooms and public areas and inspects them to ensure that standards are met.

• Trains staff in all aspects of housekeeping including guest service.

• Administers guest satisfaction inspection procedures and reports.

• Maintains key control and lost-and-found and ensures staff is trained to follow correct procedures for both.

• Plans work schedules and room assignments with minimum disruption to guests.

GUEST SERVICE

• Maintains guest service as the driving philosophy of the hotel.

• Personally, demonstrates a commitment to guest service by responding promptly to guests’ needs with an interest and concern in satisfying every guest.

• Ensures hotel staff, including all new-hires, know all components of the 100% Satisfaction Guarantee and We CARE—Guaranteed (if applicable in the brand), and are trained to meet service standards.

• Develops added-value customer service programs regarding housekeeping services.

• Can communicate to guests about hotel promotions, local attractions and points of interest.

• Empowers hotel staff to deliver great guest service by encouraging responsiveness to guests’ needs.

• Meets or exceeds hotel guest satisfaction measures.

• Ensures hotel standards and services contribute to the delivery of consistent guest service.

HUMAN RESOURCE MANAGEMENT .

• Maintains a positive, cooperative work environment between staff and management.

• Emphasizes training and development as a way of doing business to empower employees to provide excellent guest service.

• Administers personnel policies fairly and consistently.

• Resolves employee grievances in a fair and timely way.

• Ensures housekeepers know responsibilities and manage against those responsibilities.

• Ensures employees know policies, pay procedures, bonus plans and benefits.

• Helps to develop management talent by acting as a mentor for direct reports.

• Uses ongoing safety training to minimize worker’s compensation claims.

• Monitors and maintains acceptable turnover levels.

ASSET MANAGEMENT

• Maintains physical product standards by managing preventive maintenance programs and by scheduling ongoing cleaning activities.

• Ensures staff and employee involvement in preventive maintenance programs.

• Justifies capital projects for inclusion in the capital budget.

• Protects the interest of the hotel during capital projects.

SAFETY AND SECURITY

• Understands and implements “Right to Know” laws which apply to housekeeping supplies and chemicals.

• Recognizes and corrects conditions which may create security, fire or accident hazards.

• Understands and implements hotel’s key control system.

ADDITIONAL

• Must be a citizen of this country or possess a valid work permit.

• We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, disability, or any other protected status.

• Our company is an equal opportunity employer.