Salary: $17.64 Hourly
Location : Hollywood, FL
Job Type: Part-time
Job Number: 2024-132
Department: Parking Administration
Opening Date: 05/16/2024
Closing Date: 5/31/2024 11:59 PM Eastern
The Position

** Please note shifts will be Monday - Thursday (8:30AM - 6:00PM) **
Under the general supervision of the Parking Services Representative II or other administrative superior, incumbent provides support for the issuance of permits for metered parking and parking programs. Performs other customer service responsibilities that are necessary in addressing customer concerns and inquiries. Work requires high volume customer service contact in person and on the phone as well as familiarity with computer programs, including word processing, spreadsheets, and data base management. Work is performed under supervision and is reviewed by observation of work in progress and is checked by daily reconciliation of monies and by daily and monthly reports for accuracy.

• Performs customer service functions by responding to customer concerns or inquiries both in person and on the phone; provides professional, accurate and timely customer service information relating to City parking programs and fees to the public.
• Processes and issues parking permits; provides pertinent information to applicant and the public relating to City permit program requirements.
• Retrieves, processes and prints daily and monthly reports for managing parking database.
• Operates a computer, cash register and credit card processor for payment of bills, sales tax, permits and fees.
• Operates a two-way radio to communicate information to field staff.
• Performs data entry activities in a parking management database to record customer, vehicle and permit information.
• Receives, counts, balances and reports cash, including making daily settlement of monies by checking and balancing cash and negotiable instruments against receipted copies of bills and register tapes; posts to a daily settlement form, report, or deposit slip; counts and bands monies received.
• Files records and reports and performs related clerical work as assigned.
• Must effectively and positively represent the City in delivering and performing work with colleagues and clients, irrespective of gender, race, religion, age, disability, political affiliation or belief, or sexual orientation.
• Must establish and maintain effective and professional relationships with work colleagues, supervisors and managers.
• Performs related work as required for this position description only.

The Requirements

Required:
High School Diploma or GED equivalent; plus six (6) months of heavy administrative or customer service experience or equivalent combination of training and experience. Proficient in Windows and Microsoft Office applications (Word, Excel, Access, etc.) and database management programs.

Preferred:
One (1) year of heavy administrative or customer service experience.

Additional education and experience or an equivalent combination of training and experience may be substituted for the above requirements.

CERTIFICATES, LICENSES, REGISTRATIONS :

• Valid Driver's License: With proof of automobile insurance
• Background Check: Must have an acceptable background record
• Driving Abstract: Must have an acceptable driving record

The Examination

Required Education and Background Information: Look over the announcement carefully to determine your eligibility. Please note minimum education and experience requirements. Closed competitive positions are open only to employees while open competitive positions are open to anyone who meets the minimum qualifications for the position. Evidence of a GED test score is required if submitted for high school diploma. Applicants are responsible for clearly documenting work experience and/or providing all relevant information at the time of application. Additional information will not be accepted after the announcement closing date.

Veteran's Preference: The City values the service that veterans and their family members have given to our country, and as such, proactively recruits and hires veterans and qualified spouses to the greatest extent possible. Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements. To obtain veteran's preference, candidates MUST submit a copy of separation papers (DD214) and meet eligibility requirements as stipulated by the Florida Statutes.For additional information, please refer to the
Additional Information

All successful applicants will be required to pass an extensive background which may include criminal history searches, driving history checks, credit report, courthouse searches, education verification, employment verification, professional license verification, or other search methods as deemed necessary for the position. In addition, the applicant will be required to undergo a medical examination, which may include a drug screening, prior to appointment.

EMPLOYMENT OF RELATIVES: The City of Hollywood has an Ordinance which regulates the employment of relatives of City employees. Effective January 28, 2008, a relative may only be hired under the following additional conditions:

• The relative must have competed in an appropriate examination process as determined by Human Resources and be placed on a civil service eligibility list;
• The relative must be among the top three ranked candidates available on the certified eligibility list unless expanded by the Civil Service Board;
• The Department or Office Director and the Director, Human Resources must demonstrate that it is in the best interests of the City of Hollywood to hire the relative of a public officer or employee.

As of 12/15/2005 the City will require all newly hired employees to sign an affidavit affirming non-usage of tobacco or tobacco products within the last year prior to submission of application and will continue to be a non-user of tobacco products throughout employment with the City of Hollywood.

REASONABLE ACCOMMODATION: The Employment Office will make reasonable efforts in the examination and workplace to accommodate persons with disabilities. Please advise Human Resources of special needs by calling (954) 921-3216.

All applicants receive consideration for employment regardless of race, color, religion, gender, national origin, age, abilities, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression (except as limited by law, Personnel Rules, Collective Bargaining Agreements, or bona fide occupational disqualifications).

The City of Hollywood is an Equal Opportunity / Equal Access Employer.
SUMMARY OF BENEFITS FOR PART-TIME EMPLOYEES
Regularly scheduled non-seasonal part-time employees who average at least thirty (30) hours or more of work per week shall be eligible for the following benefits:

• All regular part time employees who average at least 30 hours per week shall accrue paid vacation following their employment anniversary date. Employees shall accrue vacation leave as follows:

• up to seven (7) completed years 60 hours
• more than seven (7) but less than ten (10) completed years 84 hours
• more than ten (10) but less than fifteen (15) completed years 108 hours
• more than fifteen (15) but less than twenty (20) completed years 120 hours
• twenty (20) completed years and above 150 hours

After completion of the first full year of service, vacation time accrued as of September 30th of each year is to be utilized during the following 15 months. Cash payment in lieu of unused vacation shall be made only upon termination of employment or upon approval of the City Manager.

• Part-time employees who average 30 hours or more per week are paid six (6) hours per holiday:

New Year's Day Martin Luther King, Jr.'s Birthday President's Day Memorial Day
Juneteenth Independence Day Labor Day Veteran's Day
Thanksgiving Day Day after Thanksgiving Christmas Eve Christmas Day
New Year's Eve

• Part-time employees who average 30 hours or more per week accrue six hours (6) per month in sick leave accruals. The hours paid to the employee will be the number of hours that the part-time employee was scheduled to work on the date they called in sick.
• Part-time employees who average 30 hours or more per week will receive 12 hours each fiscal year of use-it-or-lose-it time off in recognition of the importance of mental health well-being.
• Bereavement leave is provided for the demise of an immediate family member. Part-time employees will receive one work week with compensation based upon the average hours worked in the previous 13 weeks.
• Employees will receive longevity compensation added to their base salary for the following continuous years of service with the City:

• 5 years of service 5%
• 10 years of service 3%
• 12.5 years of service 2.75%
• 15 years of service 2%

• Part-time employees who average 30 hours or more per week will receive a (non-matching) City contribution to a Nationwide deferred comp 457 plan in the amount of $1,000.00 to be paid annually on the employee's anniversary date of hire. (Employee must enroll in a 457 to receive).
• Part-time employees who average 30 hours or more per week and families shall be provided the option of coverage in the City's health insurance plans. The City will contribute 80% of the premium for employees electing single or dependent coverage on the OAP plan and the employee will be responsible for contributing 20% of the premium; The City will contribute 100% of the premium for employees electing single coverage on the OAPIN plan. For employees adding dependents, the City will contribute 90% toward the premium and the employee will be responsible for contributing 10% of the premium. For 2024, the biweekly rates are as follows:

Enrollment Tier | Medical OAP | Medical OAPIN
Employee Only | $110.08 | $64.08
Employee 1 | $274.76 | $82.35
Employee 2 or More | $538.41 | $167.34

• Part-time employees who average 30 hours or more per week shall have the option to purchase vision coverage through payroll deductions. Three plans are offered.

Enrollment Tier | VSP Option 1 | VSP Option 2 | VSP Option 3
Employee Only | $2.36 | $3.87 | $4.44
Employee 1 | $4.73 | $7.73 | $8.87
Employee 2 or More | $7.61 | $12.45 | $14.28

• Employees will receive from the City a "use it or lose it" Health Reimbursement Account annually. The amount to the employee is determined by the employee's medical enrollment status or if no coverage is elected then it will default to the lowest level. The level of the City contribution will be reevaluated once a year. The levels are: Single or no coverage = $400; Employee plus one = $600; and Employee plus two or more = $1000. In addition, the employee may establish and contribute to a Flexible Spending Account.

Regularly scheduled non-seasonal part-time employees who average more than 15 hours per week but less than thirty (30) hours of work per week shall be eligible for the following benefits:

• All regular part time employees who average at least 15 hours per week but less than 30 shall accrue paid vacation following their employment anniversary date. Employees shall accrue vacation leave as follows:

• up to seven (7) completed years 40 hours
• more than seven (7) but less than ten (10) completed years 56 hours
• more than ten (10) but less than fifteen (15) completed years 72 hours
• more than fifteen (15) but less than twenty (20) completed years 80 hours
• twenty (20) completed years and above 100 hours

After completion of the first full year of service, vacation time accrued as of September 30th of each year is to be utilized during the following 15 months. Cash payment in lieu of unused vacation shall be made only upon termination of employment or upon approval of the City Manager.

• Part-time employee who average more than 15 hours per week but less than 30 hours per week are paid 4 hours per holiday:

New Year's Day Martin Luther King, Jr.'s Birthday President's Day Memorial Day
Juneteenth Independence Day Labor Day Veteran's Day
Thanksgiving Day Day after Thanksgiving Christmas Eve Christmas Day
New Year's Eve

• Part-time employees who average 15 hours per week but less than 30 shall accrue four hours (4) per month in sick leave accruals. The hours paid to the employee will be the number of hours that the part-time employee was scheduled to work on the date they called in sick.
• Part-time employees who average 15 hours per week but less than 30 will receive 8 hours each fiscal year of use-it-or-lose-it time off in recognition of the importance of mental health well-being.
• Part-time employees who average 15 hours per week but less than 30 will be provided a supplement insurance product in the amount not to exceed $500.00.
• Bereavement leave is provided for the demise of an immediate family member. Part-time employees will receive one work week with compensation based upon the average hours worked in the previous 13 weeks.
• Employees will receive longevity compensation added to their base salary for the following continuous years of service with the City:

• 5 years of service 5%
• 10 years of service 3%
• 12.5 years of service 2.75%
• 15 years of service 2%

• All part-time employees may enter a Deferred Compensation Program through payroll deduction.
• All part-time employees have the option of joining the Sun Credit Union.
• All part-time employees have the option of participating in payroll Direct Deposit.
• All part-time employees are eligible to participate in the City's Work/Life Assistance Program offering a wide range of services and support.
• All part-time employees may have access the City's fitness facility free of charge.

IMPORTANT NOTICE -This document 'BENEFITS SUMMARY' is intended only as a summary of some of the benefits employees may be entitled to as an employee of the City of Hollywood. This is NOT a legal document, does NOT represent any guarantees, and is subject to change at any time. Continued eligibility for part-time benefits is reviewed periodically in accordance with applicable City Administrative policies and bargaining unit contracts.
01

Do you possess a High School Diploma or GED?

• Yes
• No

02

How many years of experience do you have in public contact where you have provided assistance to customers?

• No Experience
• Less than 1 year
• 1 - 2 years
• 3 - 4 years
• 5 years or more

03

Does your work experience involve providing administrative support and customer service for Parking programs (i.e., issuance of permits for metered parking, etc.)?

• Yes
• No

04

Providing exceptional customer service is a primary function in this position. Give an example where you have responded to inquiries and requests from the public and/or employees while ensuring compliance with ordinances, policies and procedures.
05

Which best describes your skill level in Microsoft Office software packages (Word, Excel, Powerpoint, Access, Outlook, etc.)?

• No Experience
• Beginner
• Intermediate
• Advanced
• Expert

06

This current vacancy is for a part-time Parking Services Representative I in the Parking Division. By selecting "Yes", you understand your application is being submitted for PART-TIME employment for this position only.

• Yes
• No

Required Question