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Find a Rewarding and Successful Career at Shea Homes®
Realizing your vision for a rich and rewarding career is important. Choosing a company that shares your vision provides an environment that allows you to reach your full potential. The Shea family of companies supports the career aspirations of our people and the opportunity to leverage the talents and skills of our workforce. We believe that you work best at jobs you enjoy and this, in turn, maximizes your ability to contribute. Our people enable our continued success and growth.
About Us:
Shea Homes is one of the largest, private homebuilders in the nation. Since its founding in 1968, Shea Homes has built more than 112,000 homes. Over the past several years, Shea Homes has been recognized as a leader in customer satisfaction with a reputation for design, quality, and customer service. When someone chooses to build with Shea, they’re embarking on a journey with an incredible team of people, just like you, who are here to help bring their dream home to life.
We're passionately committed to providing customer experiences and value each one of our homeowners like they are a member of our extended family. We strive to understand what's important to people in a home and have been consistently recognized for it—all by genuinely caring for our customers.
Creating one great customer experience after another. Designing beautifully functional homes and communities for every life stage. Maintaining the integrity of a family name for more than a century. That’s the Shea Difference.
Title: Warranty Specialist (North Scottsdale)
Keeping customers happy is a critical part of any strategy for business growth. And central to that effort, our frontline Warranty Specialists have the essential skills to actively listen to customers when they relay issues and develop creative solutions.
Our Warranty Specialists role is to manage, direct, and accept accountability for all customer service activities and reporting functions associated with the warranty Department. This position provides a comprehensive training program including 90-day mentoring, job exchanges, and hands-on training from a customer’s perspective. Ultimately, you will be leading and managing all activities within the warranty process, thus optimizing the effectiveness of TradePartners™, ensuring compliance with Shea Homes’ customer satisfaction & quality assurance standards, and maintaining a safe work environment.
If you possess a positive attitude, have great organizational skills, are focused on continuous improvement, and have a passion for the customer, then this Warranty Specialists role will be in alignment with your goals.
Knowledge/Experience
Specific Responsibilities
Key Result Area #1 – Customer Satisfaction
Key Result Area #2 - Scheduling
Key Result Area #3 - Quality Assurance
Key Result Area #4 - Safety and Site Management
Key Result Area #5 - TradePartner Management
Key Result Area #6 - Cost Management
Qualities for Position:
Shea Homes is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.
EOE/M/F/D/V
Full Time
$46k-60k (estimate)
04/21/2024
06/20/2024
The job skills required for Warranty Specialist (Residential Construction) include Customer Service, Problem Solving, Scheduling, Verbal Communication, Leadership, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Warranty Specialist (Residential Construction). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Warranty Specialist (Residential Construction). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Warranty Specialist (Residential Construction) positions, which can be used as a reference in future career path planning. As a Warranty Specialist (Residential Construction), it can be promoted into senior positions as a Regional Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Warranty Specialist (Residential Construction). You can explore the career advancement for a Warranty Specialist (Residential Construction) below and select your interested title to get hiring information.