ROLE SUMMARY:
Located in Asheville, North Carolina, the Medical Assistants work collaboratively as an active member of the interdisciplinary team to provide patient centered care across the continuum. They also provide an excellent patient experience, high quality outcomes, and improved productivity for the team.

SPECIFIC RESPONSIBILITIES:

• Participate in daily huddles with patient care team(s)
• Prepare patient charts for providers
• Review patient registries and identify preventative care due for patient
• Assist in preventive care outreach initiatives
• Obtain vitals
• Assist in obtaining medical records
• Perform screening procedures as indicated
• Prepare patients for exams and assist providers during exams
• Prepare sterile fields
• Perform phlebotomy and process specimens
• Prepare and administer medications and vaccines, including intramuscular and intradermal injections as directed by provider
• Serve as a preceptor for new staff
• Provide occasional coverage support for other MAHEC ambulatory offices
• Assist in administrative duties as needed, including handling calls
• Participates in process improvement of new and existing workflows
• Actively embraces and supports divisional and organizational quality initiatives
• Supports pop-up vaccine and testing community events

This role description is a general description of the essential job functions. It is not intended to describe all the duties the Medical Assistant may perform.
KEY COMPETENCIES:

• Communication Skills

Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient's family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families.

• Decision Making

Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.

• HealthCare Knowledge

Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC's organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.

• Interpersonal Skills

Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others.

• Organizational Values

Adherence to MAHEC's founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.

• Problem Solving

Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.
SPECIFIED SKILLS

• COMPUTER
  • Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required.
  • Knowledge and experience documenting patient care in an electronic health record.
• FOREIGN LANGUAGE
  • Spanish speaking skills preferred.
• SKILLS
  • Phlebotomy experience for patients of all ages.

PHYSICAL DEMANDS

• Light - Moderate energy level: Lift and carry 25 - 35 lbs, Push/Pull 50 - 100 lbs (empty bed, stretcher, etc.)
• Frequent (34 - 66% of Workday)

SUPERVISORY RESPONSIBILITIES:

• Not applicable.

EDUCATION AND EXPERIENCE

• MINIMUM QUALIFICATIONS:
  • High school diploma or GED
  • One (1) - Two (2) years of medical assisting experience in a primary care ambulatory setting
• PREFERRED QUALIFICATIONS:
  • Associate's degree preferred
  • Certification as a Medical Assistant through AAMA, AMT, NHA, NCCT preferred
  • Experience as a EMT or CNA
  • Experience working in an Employee Health Record (EHR)

REQUIRED LICENSES:

• Current CPR certification

SCHEDULE:
Regular attendance on-site is an essential function of this position. Typical business hours are Monday - Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.
POSITION COMPENSATION:
$19.52-$20.43/hour, based on experience and licensures
At MAHEC , we strive to equip all team members with Total Rewards (pay benefits) to honor their service, support their health, manage their financial security, build their career, and thrive. MAHEC is a certified Living Wage employer through Just Economics of Western North Carolina.

All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.
MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer. Black, Indigenous, People of Color and Spanish/English bilingual persons are strongly encouraged to apply. With this in mind, studies show that women, gender diverse, and BIPOC candidates are less likely to apply unless they meet all of the qualifications listed in the job description.
If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to AskTalent@mahec.net for support in your job search process. You could be the talent we are seeking for this or other opportunities.