JOB OVERVIEW:

Establish 100% guest satisfaction for guests by assisting in the supervision and operation of the Housekeeping Department.

DUTIES AND RESPONSIBILITIES:

• Cleaning and assist in cleaning of rooms and all programs in Housekeeping Department.
• Inspecting and verifying guestrooms and public areas, meet or exceed established cleanliness standards.
• Reviewing daily assignments and scheduling for accurate records and status.
• Running and reviewing rooms status reports and make assignments accordingly.
• Assigning VIP rooms and inspecting VIP rooms to standards without exception.
• Recording room status in system to put back into inventory and note reason any room unable to be serviced timely.
• Secure keys in accordance with policies and procedures.
• Reviewing assignments, reports and requests from prior shift, recording and taking appropriate action for discrepancies, maintenance and housekeeping deficiencies.
• Maintaining control of supplies, linens, and amenities.
• Minimizing waste and replenishing when there are shortages.
• Reporting broken equipment for repair or replacements.
• Ensure that all supplies, cleaning material, equipment and clean linens are secure, free of clutter and hazards, in assigned storage/linen closets.
• Monthly Inventory of all rooms supplies and storage pertaining to the housekeeping department.
• Verify carts are in good working condition, stored properly, and all equipment and areas secured when not in use.
• Prepare requests for replacement of furniture, fixtures, vacuums, carts, drapery, bedding, etc.
• Monitor team’s performance and recommend corrective or disciplinary action.
• Assisting in scheduling for proper shift coverage, payroll procedures, attendance and time-keeping record management.
• Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.
• Ability to lead, guide and train team members.
• Complete assignments given from manager in a timely manner.

Qualifications and Requirements:

This job requires ability to perform the following:

• Sitting a desk performing administrative work with some standing or walking during 6-hour or longer shifts up to six (6) days per week.
• Carrying or lifting to 50 lbs.; finger, wrist and arm dexterity for repeated use of paperwork, computer keyboard, stapler and telephones.
• Carrying, bending, lifting, pushing, pulling may be required.
• High School Diploma or equivalent, some college preferred.
• At least one year of supervisory experience preferred.
• Must speak English. Fluency in other languages, such as Spanish.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.