4 guest services agent Jobs in miami beach, fl
Disability Solutions is Hiring a Guest Services Supervisor Near Miami Beach, FL
Job Specific
- Oversees the safe and efficient flow of traffic at the Hotel entrance area
- Ensures that courteous, prompt and consistent luggage assistance is provided to guests in accordance with all Loews Hotels Star Service standards
- Completely familiar with all Hotel facilities, room types and operating hours
- Completely familiar with Hotel emergency procedures and assists Security with Code Red situations
- Maintains proper staffing levels at all times for Bell Service, based on arrival and departure figures and taking into consideration productivity calculations
- Provides Hotel information and travel directions to Hotel guests
- Maintains cleanliness of Hotel front entrance area and lobby, contacting Housekeeping for major cleaning tasks
- Assist guests with transportation needs
- Is alert to guest who appears to be intoxicated and intends to drive a vehicle - notifies Security
- Offers the storage of guest luggage
- Maintains adherence to Guest Services key control and security procedures
- Trains and monitors the performance of Bellpersons, including posting when guest assistance is not required
- Provides up to date information to Bell staff regarding Hotel operating hours, groups in house and travel directions
- Ensures that accurate Hotel information and travel directions are given to guests
- Organizes and coordinates group bag pulls, ensuring proper recording and payment to participating Bellpersons and Door Attendants side by side with Door Captain
- Maintains a good working relationship with all Hotel departments, with special emphasis on Front Desk, Valet, Concierge, Sales and Housekeeping
- Makes daily assignments of Handhelds and ensures utilization of Handhelds
- Ensures maintenance of equipment including Handhelds, bellcarts etc.
- Addresses guests by name
- Answers telephone in accordance with Loews Hotels Star Service Standards
- Ensures delivery of items and packages to guestrooms and meeting rooms
- Coordinates curbside check-in process with other Guest Services areas of operation
- Ensures guests identified for "curbside check-in" are welcomed and registered utilizing handheld technology
- Ensures a seamless arrival for all guests
- Closely coordinates group arrivals with Door Captain
- Reads and initials all entries in Front Desk Log Book and all information on Front Desk Bulletin Board
- Reads Group Profiles and Banquet Event information on a daily basis
- Maintains the cleanliness and excellent condition of equipment and work area
- Other duties as assigned
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and fellow employees
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Attends required hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
- Excellent communication skills - oral and written
- Minimum one year experience as a Bell or Door Attendant
- High School Diploma
- Knowledge of the local area, roadways and services
- Ability to lift up to 75 pounds and push a cart weighing up to 150 pounds
- Strong leadership abilities
- Able to work a flexible schedule, including weekends and holidays
Job Summary
Full Time
$50k-66k (estimate)
05/01/2024
05/17/2024
getssdhelp.com
The following is the career advancement route for Guest Services Supervisor positions, which can be used as a reference in future career path planning. As a Guest Services Supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Supervisor. You can explore the career advancement for a Guest Services Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Supervisor job description and responsibilities
Develop and maintain all capital budgets and provide optimal level of services to all guests and visitors coming to facility.
02/10/2022: Charleston, SC
Building a strong team and shape staff behaviors to accomplish desired results.
03/12/2022: Bridgeport, CT
Taking reservations, checking/checkout guest, assisting guest, responsible for auditing all front office daily transactions.
03/10/2022: Waterloo, IA
Acting as hotel system liaison and performed all Guest Service Representative Functions.
02/19/2022: Idaho Falls, ID
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Supervisor jobs
A bachelor's degree from an accredited college or university with some previous supervisory experience would be sufficient to apply for the post of a guest services supervisor.
02/06/2022: Juneau, AK
Step 3: View the best colleges and universities for Guest Services Supervisor.
