SUMMARY:

The Director of Operations is responsible for the overall management and operation of the mechanical, electrical, and plumbing operations and for the supervision of the maintenance team (Facilities Coordinator, Maintenance Technician, & HVAC Technician). This position maintains, operates, and repairs all HVAC systems and associated equipment, life/safety, electrical distribution equipment, plumbing systems, building interior/exterior repair, and related grounds, and equipment. The Director of Operations will oversee the maintenance operations of an outdoor shopping center and an office building. This position will also play a role in the operations oversight of the entire property at the direction of Property Management. The focus will be on managing the workflow and scheduling maintenance and repair projects, as well as collaborating with the Property Manager to develop and manage projects, such as upgrading mechanical systems and tenant improvements, etc. The Director of Operations develops the schedule of work for building projects and solicits pricing for the work. The Director of Operations maintains working relationships with and works at the direction of Property Management. The Director of Operations must exhibit outstanding client service and professionalism in all interactions with tenants and staff. Teamwork, collaboration, and communication are critical to this position’s success. Director of Operations will support, consult, and inform the Property Manager in charge of the assigned shopping center while reporting directly to the ESCFederal Regional Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Establish and annually review standards and work procedures for all Facilities staff in accordance with established policies and practices of the facility. 

· Plan work schedules, hours, areas of work and job duties to ensure adequate facilities services are rendered to all areas.

· Evaluate, implement, and operate an Integrated Work Management System.

· Interview, select, hire, evaluate and recommend termination of facility personnel in accordance with facility standards. 

· Orientate, train (develop) and supervise of all supervisory/facilities staff under span of control.

· Experience and understanding of Computerized Maintenance Management Software (CMMS) is a must. Experience with Building Engines is a major plus.

· Regularly inspect and evaluate physical condition of facility; recommend painting, repairs and furnishings.

· Provide bi-weekly administrative progress reports relative to short term accomplishments, future short-term plans, and staff education/training.

· Supervise the relocation and storage of all furnishings and equipment as well as the relocation of space to improve the sanitation and appearance of the facility. 

· Report unsafe conditions and conduct research to improve facility technology.

· Conduct regular staff meetings and communicate with members of other departments to coordinate facilities activities. May serve on facility-wide committee.

· Schedule major project work, assuring that adequate staff and supplies are available to perform said tasks.

· Conduct regular inventory of facility supplies and order same, keeping costs in line with approved budgetary amounts.

· Maintain and support facility goals and objectives as they relate to third party patient survey process.

· Coordinate all outside services relative to the Facilities department. (i.e., HVAC, Electricians, Landscaping, Plumbers, Parking Lot Sweepers, Pest Control, Window Cleaners, Medical Waste, Solid Waste, Document Destruction and Recycling program, etc.)

· Provide coordination in tenant related construction with Tenant Construction Manager.

· Assist the management team as it pertains to the Quality and Profitability of all related budgets of the property.

· Coordinates the labor needed for all Marketing related functions.

· Must be available to work off hours as needed.

· Ensure that safety awareness and compliance is adhered to and properly documented in each employee file on site.

· Verify that all company policies and procedures are complied with and documented. (No Exceptions)

· Attend regular meetings as required by Property Manager.

· Aspire and hold one-self to the Company Mission-Vision-Purpose-Value statements.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Understanding and applied experience of Property Operations.

· Ability to communicate effectively in written format and oral presentations

· Ability to multi-tasks and establish priorities

· Ability to maintain organization in a changing environment

· Exhibits initiative, responsibility, flexibility and leadership

· Possess a thorough knowledge of contract administration and office procedures

· Ability to use working knowledge of working environment to meet established goals and objectives

· Demonstrated progressive growth in the field of facility maintenance.

· Knowledge and understanding of budgetary responsibilities.

· An understanding of all company policies and procedures.

· The ability to effectively communicate the expectations of our Company to our work force and what consequences are involved if the goal is not achieved.

· Be visionary and proactive.

· Keep open lines of communication with all property associates.

· Familiarity with Local, State and Federal employment laws. 

EDUCATION:

Bachelor’s degree (preferred) or equivalent formal education and training in Engineering, Retail Property/Facilities Management, or related fields; and minimum 10 years responsibility at a management level in areas of property management, engineering, maintenance, or construction. The ability to read, comprehend, and transmit complicated detailed instructions orally and in writing. Will accept related military experience of comparable levels.

COMPUTER SKILLS:

Must have proficiency in Computerized Maintenance Management Software, Microsoft Excel, Word, and Outlook. Testing evidence will be provided where appropriate. Proficiency in MS PowerPoint, MS Project, and visual graphics software is highly desirable.