** RETAIL CUSTOMER SERVICE MANAGER (MULTI-UNIT)**

**Job Category****:** OPERATIONS **Requisition Number****:** DISTR05930 Showing 1 location **Job Details**

**Description**

**Ashley Furniture HomeStore, the #1 Mattress and Furniture retailer in North America, has an immediate opening for a District Retail Operations Manager.** The ideal candidate is responsible for providing operational support to the Director of Retail Operations and designated store locations. Travels as needed.

**OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING****:**

* Generous Paid Time Off (PTO)

* Opportunity for advancement

* Medical, Dental, Vision, & Retirement Benefits

* Employee Purchase Discounts of 30% or more

* The salary for this position is $42,500.

**KEY JOB RESPONSIBILITIES** :

* Completes monthly store scorecards and reports findings through the companys auditing software.

* Reviews monthly scorecard with Guest Experience Manager, Store Manager, and Regional Director of Sales.

* Creates action plans to improve underperforming metrics, based on the monthly store scorecard.

* Manages internal communications in alignment with company protocol.

* Works in various store locations, as needed, to provided operational support when store staffing levels are not met.

* Provides store support and is easily accessible, to all locations, during peak sales days.

* Conducts monthly phone audits.

* Performs a series of weekly audits, to ensure store compliance, and addresses issues real-time with the Guest Experience Manager and Store Manager. If an issue continues to go unresolved, partners with the Regional Director.

* Maintains a passing score on the monthly Retail Operations Scorecard.

* Actively assists with new store openings.

* Is responsible for auditing, researching, and removing credit holds.

* Prepares and administers training to store associates.

* Assists in creating and/or updating standard operating procedures.

* Assists in developing material, content, and training plans for new or revised processes.

* Works with Customer Relationship Specialists, Store Support Advocates, and Guest Experience Managers to develop their customer resolution skills.

* Evaluates the performance of the Customer Relationship Specialists and Guest Experience Managers and provides real-time feedback and recommendations to the Store Manager.

* Is a steward of the companys mission, vision, and values and engages associates to embrace the companys culture.

* Performs documented on the spot knowledge reviews and provides real-time coaching and feedback on a monthly basis.

* Conducts second interviews for Customer Relationship Specialists and Guest Experience Managers; provides recommendation to Store Managers.

* Responsible for personal self-development and learning through internal and external courses and reading.

* Attends departmental meetings and trainings.

* Occasionally, the District Operations Manager will be asked and expected to perform various, miscellaneous, and non-standard duties as required. Such duties are diversified in nature and may be changed from time to time to suit the needs of the company.

Ashley Furniture HomeStore is an Equal Opportunity Employer. Ashley Furniture HomeStore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Required**

High School or better.

**Experience**

**Licenses & Certifications**