Are you an experienced warehouse customer service professional, then Vertical Cold Storage is looking for you to join our team as an Office/Customer Service Manager!

Essential Function / Duties / Responsibilities:

• Supervise office staff by coaching, counseling, and disciplining employees. Planning, monitoring, and appraising job results. Coordinating training and cross-training of staff (must have previous direct report experience).
• Ensure daily activities of staff are completed accurately and timely following defined procedures and policies ensuring customer service standards are met.
• Maintain documented customer servicing procedures for inbound/periodic/outbound operations ensuring accuracy and compliance with Vertical Cold Storage standard operating procedures.
• Supervise export compliance, understand processes, and maintain documentation and communication between all affected personnel, USDA, and customers. Validate accuracy, timeliness, and compliance with mandated guidelines.
• Ensure the billing audit process is completed on inbound/outbound shipments promptly utilizing the rates and practices of customers.
• Ensure accounts receivable are followed up on in a timely fashion; contact past due customers to ascertain payment.
• Responsible for creating and issuing daily, weekly, and monthly invoices to our customers.
• Collaborate departmental workflow between warehouse, production, office, and corporate administrative departments.
• Maintain a safe working environment by following safety rules and regulations.
• Identify, report, and assist in the resolution of computer, telephone, and related problems.
• Support Human Resource operations ensuring appropriate documents are accurately completed and maintained in personnel files while maintaining confidentiality.
• Support assigned duties of the General Manager to assist in the business of the facility.
• Support assigned duties of management to assist in the business of the facility.

• High school diploma or GED required.
• AA degree preferred.
• 2-3 years of office management experience required; previous direct reports.
• 2-3 years’ customer service experience required.
• Prior warehouse/distribution experience preferred.
• Proficient in WMS, Excel, Word, and Outlook.
• Proven leadership abilities.
• Basic accounting skills.

Physical Requirements: While performing the essential functions of this job, the associate will work in an office environment with prolonged work schedules.