Lubbock

**IT Support Specialist II - Site License Coordinator**

27558BR

Technology Support

Position Description

The IT Support Specialist IIs scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of software applications, customized applications, and websites, etc.

Major/Essential Functions

With some supervision by management and/or project leads:

* Primarily provides specialty and basic software support and management for an area or unit.

* Performs technical duties associated with specific specialty software and technical support for area or unit business operations.

* Contributes technical skills and support to customers for software applications, customized applications, websites, etc.

* Technical skillset kept current by reviewing market trends and product development.

* Assist with IT Division site-licensed software day-to-day operations to include upgrade, testing, and deployment, as well as annual review and renewal of site-licensed software.

* Assist with IT Education research projects as assigned, to include usability assessments, and user experience activities, as necessary.

* Create IT education curriculum and instruct selected ShortCourse sessions, as assigned.

* Adheres to all appropriate Institutional policies (including IT OPs) and other relevant internal departmental policies.

* Other duties as assigned by Technology Support or IT Division leadership.

Required Qualifications

Bachelors degree with coursework in computer science, MIS, IT, or other related area plus one (1) year related full-time paid experience OR a combination of related education and/or experience. Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.

Preferred Qualifications

* Experience in training and education, especially training related to technological resources.

* Working knowledge of technical programs and software testing and distribution.

* Basic programming/scripting experience.

Occasional Duties

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Ability to: 1) Exercise judgment based on an understanding of organizational policies and activities; 2) Plan and organize effectively, prioritize goals, use time efficiently, and stay on task; 3) Communicate effectively, both orally and in writing; 4) Establish and maintain effective work relationships. Intermediate-level analytical skills, including process description, logic, problem diagnostics, and problem-solving. Specific or specialized technical skills, as appropriate to the area and/or team. Training in software use and support through education or experience.

No

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Job Type

Full Time

Pay Basis

Hourly

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Travel Required

Up to 25%

Shift

Day

Schedule Details

8am - 5pm; M-F

No

Job Group

General IT/Computer/IT

EEO Statement

As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicants race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Air Force Specialty Code

33S4

Army Military Occupational Specialty Code

255A, 255S, 25B

Marine Military Occupational Specialty Code

0681, 8055

Navy Enlisted Classification Code

All IT NEC's

** IT Support Specialist II - Site License Coordinator | Texas Tech University**