Job Summary

We are searching for a Front Office Specialist who can thrive in a fast-paced primary care environment. In this position you’ll coordinate and perform the scheduling of patients, receive, and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into system, and transmit accurate claims.

Does this sound like the job for you?

Responsibilities

• Demonstrates Creating SMILES philosophies to patients, families and co-workers
• Greets patients and visitors upon arrival utilizing Service with HEART philosophies
• Assists patients with check in/check out
• Answers telephone within six rings and directs calls
• Assesses patient’s eligibility for referral by verifying coverage with payer prior to initiating referral
• Documents eligibility in patient medical record
• Notifies provider when no provider in network is available
• Reviews billing information
• Enters hospital charges into EPIC with 100% accuracy and within timelines established by practice
• Balances payments received daily
• Verifies accurate patient demographics information with each visit and enters into medical record and billing system
• Verifies and collects correct co-payment with 100% accuracy
• Collects payments due in the form of cash, checks and credit cards
• Schedules appointments and accommodates walk-ins
• Collects and disseminates mail and deliveries
• Files, archives and retrieves medical records
• Maintains confidentiality of patient information by following policy and procedure and practice protocol

Qualifications

Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s unless approved for a medical or religious exemption.

• High School diploma, GED or equivalent
• Minimum of one (1) year related experience
• Knowledge of general office tasks, confidentiality, filing, medical terminology, CPT coding, and managed care referral process
• Knowledge of related OSHA and JCAHO guidelines and requirements
• Ability to provide excellent customer service and act in a professional manner
• Ability to type, file, and to use a multi-line telephone, computer, fax, copier and adding machine

Company Profile

Texas Children’s Pediatrics is the nation’s largest primary pediatric care network, with more than 300 physicians dedicated to the health care needs of infants to teenagers in over 60 locations across Texas. As part of our goal to build a community of healthy children, Texas Children's Pediatrics (TCP) provides trusted, high-quality pediatric medical services close to home. TCP offers routine childhood immunizations, well visits, sick care, and other visits to support growing children and families.

To join our community of 14,000 dedicated team members, visittexaschildrenspeople.orgfor career opportunities. You can also learn more about our amazing culture atinfinitepassion.org. At Texas Children’s Hospital, diversity, equity, and inclusion are at the core of our values and mission for all of our patients and families that we serve. We are committed to providing a diverse and inclusive work environment for all faculty, staff and learners throughout our organization. We believe that each member of our one amazing team provides enrichment that allows us to create a lasting legacy for future employees of this great organization.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.