Job Summary

We are searching for a Front Office Specialist I with our TCP Austin locations - someone who works well in a fast-paced setting. In this position. You will gather information. You will also work collaboratively with other members of the healthcare team to render population-appropriate care for low-acuity pediatric patients. Additionally, you will coordinate the referral process, enter accurate billing information into system, and transmit accurate claims.

Think you've got what it takes?

Responsibilities

* Greets patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles.

* Assists patients with check in/check out.

* Answers telephone within three (3) rings and directs calls per practice protocol.

* Documents complete and error free messages in telephone encounter and routes to appropriate area per practice protocol.

* Keeps hold time to less than one (1) minute.

* Receives less than three (3) customer service complaints during evaluation period.

* Assists the patient, when requested, in the completion of forms or other requested documents.

* Ensures all necessary patient forms are completed for the visit and scanned into electronic health record.

* Communicates with patient, staff, and providers regarding arrivals, delays, and practice processes.

* Alerts practice staff and provider of any changes or discrepancies in patient's scheduled appointments.

* Proactively approaches dissatisfied customers and implements customer service recovery measures.

* Tasks are measured by observation of the evaluator and feedback from the providers.

* Review billing information

* Coordinate referrals

* Schedule appointments

* Monitor patient information and other practice data

* Processes patient payments

* Maintains integrity of electronic health record

Qualifications

Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children's, unless approved for a medical or religious exemption.

* High school diploma or equivalent required.

* 1 years' related experience required.

* Bilingual fluent in English/Spanish preferred

Company Profile

Texas Children's has been expanding in Austin since March 2018, when we opened Texas Children's Urgent Care West Gate, providing high quality pediatric-focused care after hours and on weekends. There are now more than 10 Texas Children's Pediatric primary care practices in the greater Austin area bringing world-class pediatric services to children and their families. Our Specialty Care Center in Austin includes a multidisciplinary group of pediatric specialists committed to providing comprehensive care across a wide spectrum of services, including allergy and immunology, cardiology, ophthalmology, rheumatology, pulmonology, neurology, and more. Set to open in 2024, the North Austin Campus will be a 52 bed, 365,000 square foot hospital for children and women.The hospital and its 170,000 square foot adjacent outpatient building will be designed, equipped, and staffed exclusively to provide care in more than 25 areas of specialty care for children and women. North Austin facilities include emergency center rooms, outpatient exam rooms, radiology rooms, operating rooms, acute care beds, pediatric, cardiovascular, and neonatal intensive care units, as well as women's services and a fetal center.

Our thoughtful expansion into Austin will help support a pediatric population of more than half a million and keep kids healthy and happy from birth to adulthood. To join our community of 14,000 dedicated team members, visit texaschildrenspeople.org. You can also learn more about our amazing culture at infinitepassion.org.

At Texas Children's Hospital, diversity, equity, and inclusion are at the core of our values and mission for the women and children that we serve. We are committed to providing a diverse and inclusive work environment for all faculty, staff,and learnersthroughout our organization. We believe that each member of our one amazing team provides enrichment that allows us to create a lasting legacy for future employees of this great organization.

Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.